- Report: #969772
Complaint Review: Charter Communications - Internet
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Author Not Confirmed
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Charter Communications
Internet, United States of America
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www.charter.com
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Charter Communications Charter Cable Digiital Upgrade Not Needed, Internet
Charter communications has been calling customers informing them that as of this month (Nov 2012) they will be requiring all customers to upgrade to a digital receiver in order to receive their television signal.
This digital receiver box is to be provided to the customer for free for up to 12 months, which after that time the customer will be charged a "rental fee" ($5 a month) for each box that the customer has.
What Charter fails to disclose is that for customers who only subscribe to "Basic Cable" for example: Only receiving network television (NBC, ABC, FOX, CBS, PBS etc..) and own a digital HD television The the digital box (that Charter provides) is completely unneeded to continue receiving a television signal.
Also, in most cases with HD tv's by hooking up basic cable directly via coax cable from the wall to the television the television will still receive Network (NBC, ABC) HD channels for free. By customers converting to the "Free" digital receiver these HD options will no longer be available and only obtainable via upgrading to a "HD Receiver" at $5-$7 a month extra.
What they don't tell customers is that they can just forgo the digital receiver and continue receiving network HD for free if they own a digital HD television.
This digital receiver box is to be provided to the customer for free for up to 12 months, which after that time the customer will be charged a "rental fee" ($5 a month) for each box that the customer has.
What Charter fails to disclose is that for customers who only subscribe to "Basic Cable" for example: Only receiving network television (NBC, ABC, FOX, CBS, PBS etc..) and own a digital HD television The the digital box (that Charter provides) is completely unneeded to continue receiving a television signal.
Also, in most cases with HD tv's by hooking up basic cable directly via coax cable from the wall to the television the television will still receive Network (NBC, ABC) HD channels for free. By customers converting to the "Free" digital receiver these HD options will no longer be available and only obtainable via upgrading to a "HD Receiver" at $5-$7 a month extra.
What they don't tell customers is that they can just forgo the digital receiver and continue receiving network HD for free if they own a digital HD television.
1 Updates & Rebuttals
Umatter2charter
Town and Country,Missouri,
USA
Digitization
#2UPDATE Employee
Sun, November 18, 2012
Hello Lloyd,
My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. I will be happy to resolve your concerns. If you look to the bottom of that notification, you will see the following information which is exactly what you have described:
Customers using a QAM tuner TV or other personal QAM tuner device, not connected to a digital receiver, must activate the Auto Program feature, as described in the TV/devices Owners Manual, to receive some digital services.
We look forward to providing you with the latest technology, supporting the launch of more Digital and HD programming, and delivering a high-quality Digital picture to maximize your viewing experience. If you have any other questions, please feel free to reach out to us directly. Here is a link to the Charter Social Media Team webpage with all of the ways that we can be reached: http://www.charter.com/Umatter2Charter.
If you choose to email us, please put CharterAbby RipOff Report Lloyd in the subject line so that I can keep an eye out for the e-mail.
Thank you,
Abby Catron
Senior Social Media
Specialist Charter
http://www.charter.com/Umatter2Charter
