- Report: #500506
Complaint Review: CHARTER COMMUNICATIONS - Internet
Reported By:
MBA-Educated-Consumer-Qualified -
Pasadena, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
CHARTER COMMUNICATIONS
Charter.com Internet, United States of America
Phone:
8884382427
Web:
N/A
Categories:
Business Rating:
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CHARTER COMMUNICATIONS Charter.com Charter.net Charter Communications, Charter Cable, Charter TV, Charter Phone, Charter Internet Told me had to get phone service to get better pricing on cable and internet. Became customer. Then told could remove phone. NO REFUND. CLASS ACTION LAW SUIT NOW!!!! Internet
When signing up for service, never wanted phone. didn't want to pay for it. Told it was cheaper to get cable and internet with phone than cable and internet with no phone.
Paid for calling charges that never should have been billed for. I had other service, nationwide. Their service was state only. I never wanted, needed, etc.
Then called back and asked if I could remove phone service, they said "Yes". I now pay for no phone but NO REFUND for phone I "Had to pay for". It is a Class Action Law Suit waiting to happen.
Someone please teach this company a lesson.
Paid for calling charges that never should have been billed for. I had other service, nationwide. Their service was state only. I never wanted, needed, etc.
Then called back and asked if I could remove phone service, they said "Yes". I now pay for no phone but NO REFUND for phone I "Had to pay for". It is a Class Action Law Suit waiting to happen.
Someone please teach this company a lesson.
1 Updates & Rebuttals
Umatter2charter
Town and Country,Missouri,
U.S.A.
Employee Offer of Assistance
#2UPDATE Employee
Fri, September 25, 2009
Hello,
My name is Josh Chapman and I am a Communications Specialist with Charter Communications. I would like to apologize for the misunderstanding when signing up for services. We would like the chance to discuss this with you further. Please send an email with your Name, Address, and the Phone number associated with the account to [email protected] with my name, Josh, in the subject line. I look forward to working with you for a full resolution to this ongoing problem.
Thanks, Josh
