Umatter2charter
Town and Country,#2UPDATE Employee
Wed, October 05, 2011
Hello,
My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. We understand your concerns, and it is important for our agents to provide our customers with accurate information, especially since the information you were given makes it now appear that you are being double billed. Unfortunately, there has always been a separate charge for the internet modem rental. This applies whether or not it is part of a converged device (meaning one that also supports phone service). Also, the monthly rental fee recently increased from $5 to $7 which explains the $2 difference you noticed.
Please send an e-mail to [email protected] with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put CharterAbby Ripoff Report# 784598 in the subject line so that I can keep an eye out for the e-mail. We will be happy to make sure you are getting the best possible price, as well as discuss your options in more detail.
Heres a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.
Looking forward to resolving your concerns,
Abby Catron
Senior Social Media Specialist Charter
[email protected]
http://www.charter.com/Umatter2Charter