- Report: #1139810
Complaint Review: CHASE Auto Finance - Dana Point California
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Author Not Confirmed
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CHASE Auto Finance
Dana Point, California, USA
Phone:
800-336-6675
Web:
https://www.chase.com/auto-loans/online-auto-loan
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CHASE Auto Finance Lien holder cannot provide title for sale of vehicle or give a time in which the title will be available. Dana Point California
Background - CHASE Auto Finance is Lien holder of my car. I leased the car in 2010, on August 1, 2013 I bought the car when lease had ended. I now am trying to sell the car. I have a buyer who has been approved for a loan and is waiting to purchase.
3/29/14 - Went to local CHASE branch with a buyer who had check in hand to purchase vehicle I have for sale. We were told by the CHASE rep. that the title was not able to be located. That he sent in a request to DMV for research on the title and call later in the week for an update. He could not provide us with a timeframe when the title would be available. Buyer decided to hold off on purchase until title is located and reseach is completed.
4/15/14 - Called numerous times since my first visit but never received any useful information on title. Went into local branch. First time I spoke with anyone who was helpful. She was still unable to give me any time frame but did show me a copy of the title that she had faxed from headquarter. It was from my lease. It had never been transfered from lease to buy. I was told that it was held up because I had a co-signer on on title and now the loan was only in my name but they had not received proper paperwork. I showed her my copy of paperwork from dealership with only my name on it and co-sign N/A. All of these changes had been made back on August 1, 2013. 8+ months ago. I left the branch with the information above and that I would recieve a call later in the week.
4/17/14 - Today I received that call from a CHASE rep. (This is the first time someone has reached out to me) I was told the hold up is at the DMV. (note - I moved out of state a couple years ago. Took this vehicle and registered in FL. When I purchased on August 1, 2013 it was registered back to CA.) The CHASE rep. said there is a hold up between DMV's. From what I understand CA will not release title until FL releases something. She could not give me a time frame in which the title will be released from DMV, but will call me back next week with more information.
-- If thinking of using CHASE Auto Finance now or in the future, I would highly recommend that you do not. I do not trust this company. What they are doing here should be illegal. I am in fear of losing my buyer, and losing value on my vehicle in the amount of time this is taking. All while still being forced to make payments. My payoff balance is also rising about $2.50 per day. Not happy with this company one bit. They have me trapped, there is nothing I am able to do. I have made all payments on time now for almost 5 years now.
1 Updates & Rebuttals
Robert
Irvine,California,
The car is not yours to sell....
#2Consumer Comment
Mon, April 21, 2014
While you didn't come right out and say it, you left enough information in this "RipOff" to show what is really happening.
You are attempting to sell a car that you do NOT own. That is right, you still have a loan on this car and as such the title is held by the bank and you do NOT have the LEGAL right to sell the car. You will be very hard pressed that a bank will allow you to do this, so if Chase is letting you do this consider yourself lucky. Even if you paid off the car it can sometimes take up to 30 days to get a copy of the title sent to you.
What they are doing here should be illegal.
- How about you attempting to sell a car you don't hold the title to?
All while still being forced to make payments. My payoff balance is also rising about $2.50 per day.
- Forced? Just how are you being forced? Oh yea...YOU made a legal obligation in August to make these payments and I bet NOTHING in that agreement stated that if you decided to get out of your loan that they must drop everything and instantly hand over your title if you show up at the bank with a new buyer.
I have made all payments on time now for almost 5 years now.
- No you got the loan in August 2013...about 8 months ago. Even if you are counting your lease..you leased it in 2010...it is ONLY 2014.
This is so far from a RipOff it is laughable. At best, you have a bank who is taking longer that you think it should to be able release the title at the same time they are getting the payoff balance. Of course that time has not even been 30 days. Not to mention that it could totally be a DMV issue and out of their control.
Now, of course I expect you will come back and say that we don't know the "full" story and there is so much here that you just decided to not post. Or perhaps that you think I am employee. Well sorry on that as well. I have never worked for Chase or any bank.
