Dj
Rancho Cordova,#2UPDATE Employee
Fri, September 26, 2008
Chase isn't the only company in America that charges a payment transaction fee so I think you just need to get over it. I don't agree with the fee and I wouldn't pay a transaction fee unless I absolutely needed to but it's not up to me. If you don't want to pay the fee then mail the payment 5-7 days in advance of your due date to avoid a late charge. You have 10 days til a late fee is charged anyway so you have plenty of time to get the payment to us without any penalities. It's real simple and then you won't have anything to complain about.
Stephanie
Tulsa,#3Consumer Suggestion
Sat, August 30, 2008
I too have a loan account with Chase, however I also happen to bank with Chase. If you have an open Checking or Savings account, there is a way to bypass the $10 fee. Instead of clicking the Pay Now on the front of the Screen, set your payment up as a transfer. You can transfer from your checking to your loan account without being pentalized. I had the same frustration when I first opened my loan, the Rep at Chase explained how to set up the transfers to avoid the fees. I hope that helps. It is pretty disturbing that if you have a checking account through Chase you have to pay the fees.
Ken
Randolph,#4Consumer Comment
Mon, August 25, 2008
You can and SHOULD make online payments from your own bank's bill pay site. When you give your account information to a creditor like Chase you are also giving them open access to your account. They can and will take payments whenever they choose. On the other hand, if you do it from your own bank, you privacy is assured, you have control of how much is paid, and when, and you have proof of when it was received.