Lovefishn
Upper Lake*,#2Author of original report
Mon, October 24, 2011
I wrote the corporate offices of Chase Bank a few months ago regarding the problems I had with the payment protection program. The case was investigated since by the corporate head office team who said they were investigating the case then called me back on several occassions a few weeks later. I had been working with a collections company who wanted at first over $1,200.00 for the $300.00 original balance, including fees etc. I had tried many times to take care of this in a way that was fair to me first, then I recieved a final call from the corporate offices who were very polite, kind and said they decided to purchase the account back from the latest collections company who had the account, Chase reveresed all the charges and dropped all the fees for the Payment Protection Program, then said I would recieve my account information in the mail this week or so. I was rather suprised as such a positive response by Chase, who after understanding the problems that occured on my part, seemed to do everything they could to help me with this. From what I understand I only owe the original balance of the card of $290.00 or so. I can only assume that Chase is sending me another credit card and reopened my account, while they dropped all the extra fees and charges. I have a completely differend opinion as of now regarding Chase, who seemed to be very caring and wanted to do all they could to make this right. The last thing a person needs when they are told they have less than two hours to live then find they are fighting for their life for many months at home expecting to pass away, then find they survive such delima, have just too many other problems to have to deal with such a small amount, but on the other hand I found I could not get credit again for a long time when I needed to pay so many bills. I rarely ever use credit for anything, but needed books to attend college while I was disabled, I couldn't just lay around doing nothing. I'm grareful now to Chase Bank for the time to investigate this problem and resolving it so far as they said. I hope they continue to take such great care for their customers. I am all too eager now to pay the balance and will use Chase again in the future when I find a need. Thank You Chase and the Corporate offices for your help. As far as the payment protection program, I'm not sure what has become of this but Chase finally did honor their word as far as I know so I will know more when I recieve the packet in the mail as I was told by Chase. I also want to thank this website for giving people a place to voice their opinions and ask for help.