- Report: #371711
Complaint Review: Chase Manhattan Bank - Wilmington Delaware
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Author Confirmed
Why?
Chase Manhattan Bank
PO BOX 15298 Wilmington, 30683 Delaware, U.S.A.
Phone:
800-436-7937
Web:
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Chase Manhattan Bank Late Payment Scam Wilmington Delaware
After receiving my bill from Chase with a minimum payment due of $107.00 I immediately sent a check for $110.00. The company charged me $100.00 saying that ws the amount I had paid. They admitted that the box did say $110.00, but claimed the written line did not. They were unable to substantiate this because they had made an electronic withdrawl and destroyed my original check. How convenient!
They then charged me a late fee for the supposed missing $7.00 in the amount of $39.00 and raised my interest rate significantly. They also reported a late payment to the credit bureau opening me up to rate hikes from other companies. They did remove their fees, but refused to correct the late payment record, which was of course the bigger issue.
Jana
Winterville, Georgia
U.S.A.
They then charged me a late fee for the supposed missing $7.00 in the amount of $39.00 and raised my interest rate significantly. They also reported a late payment to the credit bureau opening me up to rate hikes from other companies. They did remove their fees, but refused to correct the late payment record, which was of course the bigger issue.
Jana
Winterville, Georgia
U.S.A.
1 Updates & Rebuttals
Chase Employee
Columbus,Ohio,
U.S.A.
Check issues
#2UPDATE Employee
Wed, October 01, 2008
You can request a copy of the check. Yes they are destroyed after being recieved but are imaged and are kept for issues like this. Just ask for a supv to pull up the check. They are the only ones that can. Hope this helps
