Complaint Review: CHASE - Norcross Georgia

I wanted to respond to some of the comments here and also clarify a few things.

First, the account I overdrafted is NOT a business account.  It is a personal checking account.  I do have a business checking account with Chase which has funds and has never been overdrawn.

Second, I did NOT continue to make charges on the account after the balance went negative.  I had planned to deposit more into the account to cover the original transaction ($1.52) which caused the first overdraft.  But when I saw that Chase hit me with a $34.00 fee, I quickly changed my mind.

Finally, Chase continued to allow transactions to be presented for payment even though the account was negative.  Rather than declining the transactions as they should have, they instead honored them and hit me with a ridiculous $34.00 fee.

Certainly Chase has the right to charge whatever fees they want for whatever reasons they want, but I also have the right not do business with them.

By the way, Chase has never been my primary bank.  I have been doing business with another bank for years and they have been fantastic.  I just decided to try out Chase to see if they were any good.  I got my answer: they are terrible, and now I'm done with them for good.

I used to have a checking account with them when they were WAMU but when chase took them over I had nothing but problems with them. I got tired of the BS so I closed my account with them and went to Regions. I never had a problem with Regions but if they have branches were you are @ I would recommend them .

And anyone who states that or believes it..is more ignorant then a customer who overdrafted twice.

Now I can not come to the defense of a bank customer who overdrafted twice..unless it was done without malice or intent..but if anyone thinks an overdraft caused by a customer is stealing or a crime..is directing the charge to the wrong party..and I will explain briefly..

I think just about every bank out there automatically enrolls every single customer in a "service" they provide so deceptively called "courtesy overdraft protection". A few banks actually make the service mandatory..the customer has no choice to opt out (that will be changing very soon with most, if not all banks). In it's very name..it implies that not only are overdrafts permitted (the bank technically considers overdrafts as "pre-authorized" if the customer is enrolled in the service). but as a "courtesy" the bank will cover an overdraft..and accordingly charge a fee. They can not by law call it a loan..because then they would have to post the interest rate..which generally ranges from 1000% to above 3000% depending on the amount, and time in which a deposit is made to cover the overdraft. But in every other sense of the word..it IS a short term loan..otherwise they would not cover the overdraft..how can you "lend" someone money they don't have..charge a fee for it..and not consider it a loan? Remember..that there is a FEE..it is not a fine or penalty for a crime. It is a fee paid for a service provided..plain and simple..no debate or rebut necessary...live and learn.

Now.. on the other hand, IF overdrafting was considered stealing..and stealing is a crime..would this not make the bank an accessory to a crime if they encourage and permit it? I think I made my point regarding this topic, how could even the best bank defender rebut that? Try if you are up to the challenge..but you can't deny everything I stated is obvious fact..and any rebuttal or debate will be expeditiously and effortlessly debunked.

It's one thing to come here to post a rebuttal..or offer any suggestions to help the customer..but the nastiness of some of these replies makes me sick. What kind of sadists come here just to kick someone when they are down? Just because you are so perfect and know more then anyone else about banking..and never make a mistake..or were mislead or deceived by a policy you did not understand..does not mean you should belittle others.

Someone comes here to post a report because they feel they were ripped off. They are already upset and at a financial loss. and most likely angry. So what good is it doing to call the poster names and to belittle them? What good does it do?  Some of you seem to derive pleasure out of making others feel bad..there must be a name for that type of person..but I can only assume they were bullied or picked on as a child..or had mean abusive parents or a lousy upbringing so they come here to deal with their inferiority complex by kicking someone when they are down, And hide behind their computer screen..wow what courage, conviction and honor there is in that...

And anyone who states that or believes it..is more ignorant then a customer who overdrafted twice.

Now I can not come to the defense of a bank customer who overdrafted twice..unless it was done without malice or intent..but if anyone thinks an overdraft caused by a customer is stealing or a crime..is directing the charge to the wrong party..and I will explain briefly..

I think just about every bank out there automatically enrolls every single customer in a "service" they provide so deceptively called "courtesy overdraft protection". A few banks actually make the service mandatory..the customer has no choice to opt out (that will be changing very soon with most, if not all banks). In it's very name..it implies that not only are overdrafts permitted (the bank technically considers overdrafts as "pre-authorized" if the customer is enrolled in the service). but as a "courtesy" the bank will cover an overdraft..and accordingly charge a fee. They can not by law call it a loan..because then they would have to post the interest rate..which generally ranges from 1000% to above 3000% depending on the amount, and time in which a deposit is made to cover the overdraft. But in every other sense of the word..it IS a short term loan..otherwise they would not cover the overdraft..how can you "lend" someone money they don't have..charge a fee for it..and not consider it a loan? Remember..that there is a FEE..it is not a fine or penalty for a crime. It is a fee paid for a service provided..plain and simple..no debate or rebut necessary...live and learn.

Now..if on the other hand an overdrafting was considered stealing..and stealing is a crime..would this not make the bank an accessory to a crime if they encourage and permit it?

It's one thing to come here to post a rebuttal..or offer any suggestions to help the customer..but the nastiness of some of these replies makes me sick. What kind of sadists come here just to kick someone when they are down? Just because you are so perfect and know more then anyone else about banking..and never make a mistake..or were mislead or deceived by a policy you did not understand..does not mean you should belittle others.

Someone comes here to post a report because they feel they were ripped off. They are already upset and at a financial loss. and most likely angry. So what good is it doing to call the poster names and to belittle them? What good does it do?  Some of you seem to derive pleasure out of making others feel bad..there must be a name for that type of person..but I can only assume they were bullied or picked on as a child..or had mean abusive parents or a lousy upbringing so they come here to deal with their inferiority complex by kicking someone when they are down, And hide behind their computer screen..wow what courage, conviction and honor there is in that...

Let me get this straight:

You overdraft your account and they charge you a single overdraft fee per the agreement that you signed. You go in there with an attitude as evidenced by this line:

I told him I didn't care why he removed it, just that I wanted it gone.

The manager removes the fee and you go and overdraft your account again. When the bank charges you an overdraft fee per the agreement that you signed, you get another attitude and expect the fee to be removed. When the bank does not comply, you want to go to a new bank which is akin to a little boy taking his ball and going home when he isn't winning the game.

Why do you feel that you shouldn't be charged an overdraft fee when you overdraft your account? If you feel that a $34 overdraft fee is too much, then why did you sign the account agreement? Somehow, I doubt that Chase will miss you and I think that you'll continue to have problems with your new bank(s).

"STEALING", right?

Ben:

First, you overdrew your account, not once, but twice.  Why are you not able to better manage your affairs?  Second, i read where you had a direct deposit of 3.42? 

Is your business not doing well? 

I would close your business, and go back to working for someone else!!!!

You overdrew once and they removed the fee. You did it again, and this time they didn't remove it. They did you a favor the first time, not re-write the rules for you. No rip-off here.

You don't like the policy of a bank you did what everyone should do..move your account.  However, don't think that other banks would treat you any differently.  Sure you may find a few that would have removed the fee the second time, maybe even a 3rd time.  But it does not matter what bank(or credit union) you go to eventually they will put a stop to the "courtesy" of removing the overdraft fee.

You didn't say how you overdrafted so I will just figure that you are keeping track of your spending through something such as a register and made some sort of "mistake".  Also, don't use the "they are going to stop OD fees" as an excuse because that was only on balances under $5(or $10??).  So if you "think" you have that extra money to play with don't fall into the pattern of thinking you can overdraft.  Because if you made a mistake and went negative by a few dollars.  It is just as easy to make the same mistake and go negative by $10-$20 if you "think" you have a few dollars to "play" with.