- Report: #1307855
Complaint Review: cheapoair - Nationwide
-
Author Not Confirmed
Why?
cheapoair
Nationwide, USA
Phone:
1 (212) 478-0335
Web:
cheapoair.com
Categories:
Business Rating:
(0)
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cheapoair Our flight and a car rental on May 25. We landed at 9:30 the carl company ACO closed at 8:00 Orlando Nationwide
We used CheapoAir to book our vacation in Orlando. We reserved a rental car and booked our flights.
When we arrived in Orlando, we tried calling ACO rental car to come get us for our week long vacation.
The phones rang and rang, we could not get thru to anyone at ACO rental car. We then tried calling CheapAir for help. We were kept on hold for over an hour. We were both calling and I tried live chat as well. We were not able to get any assistance from Cheapo Air for this matter. And then the other car dealers started turning off the lights and going home. We had to grab the only car that was available which added over $120 to our costs.
In this situation we are really angry with CheapoAir because they did not help us, and with ACO car rental for not being there.
Then today when I got to CheapoAir supervisor after over an hour on hold, he blamed me and said I should have notified the ACO people that I was late. WELL, the last time I flew, which was a few days ago, you can't make phone calls from an airplane.
We will not try to rent a car from ACO and I will not be in a hurry to use Cheapo Air ever again.
