Renee customer service
new york,#2
Tue, August 18, 2009
Dear Sir, let me start out by saying I am sorry for the inconvenience you have gone through regarding the error of your wife's name. As a travel agency we are limited to what can be done when it comes to changing names on tickets. Most airlines no longer allow any type of modifications to a name for any price. It seems quite convenient that LH said sure we can change the name for 100.00 but failed to do it. I don't see the problem, they are making an exception and they are the ones who in the end receive the cost of the plane fare so why not assist you if they are willing to over ride their policies. How can you justify that this error was done by CheapOair.com when we didn't book the reservation.
If the reservation was within 24 hours, there was a chance that this could be canceled and the name correction made, and a new booking made. But without the confirmation I cannot determine why this booking as you stated was canceled. If you would like further assistance you can contact me, and I'm very much in the US, New York, 866-636-9088/212-478-0335
Renee Andrews
Renee customer service
new york,#3
Tue, August 18, 2009
Dear Sir, let me start out by saying I am sorry for the inconvenience you have gone through regarding the error of your wife's name. As a travel agency we are limited to what can be done when it comes to changing names on tickets. Most airlines no longer allow any type of modifications to a name for any price. It seems quite convenient that LH said sure we can change the name for 100.00 but failed to do it. I don't see the problem, they are making an exception and they are the ones who in the end receive the cost of the plane fare so why not assist you if they are willing to over ride their policies. How can you justify that this error was done by CheapOair.com when we didn't book the reservation.
If the reservation was within 24 hours, there was a chance that this could be canceled and the name correction made, and a new booking made, but without the confirmation I cannot determine why this booking as you stated was cancelled. If you would like further assistance you can contact me, and I'm not in a 3rd world country but in New York, 866-636-9088/212-478-0335
Renee Andrews
Karl
Clovis,#4Consumer Suggestion
Wed, July 29, 2009
Quit using 3rd parties to book tickets. ROR is full of complaints when passengers do this. Often they save nothing and the airline can deny requests because the tickets were not purchased from them. Use Travelocity and Orbitz to check fares then get on an airline's web site and book tickets. NEVER book a ticket for someone with another name other than the one on a Passport. Customer service for most of these 3rd party booking agencies is in India in order for them to save money. Nobody I have ever met has had anything approved or changed when you are dealing with these outsourced representatives. Moreover they have a problem with the English language. Hopefully you will get your problem resolved but say goodby to 3rd party booking agencies.
Karl
Clovis,#5Consumer Suggestion
Wed, July 29, 2009
Quit using 3rd parties to book tickets. ROR is full of complaints when passengers do this. Often they save nothing and the airline can deny requests because the tickets were not purchased from them. Use Travelocity and Orbitz to check fares then get on an airline's web site and book tickets. NEVER book a ticket for someone with another name other than the one on a Passport. Customer service for most of these 3rd party booking agencies is in India in order for them to save money. Nobody I have ever met has had anything approved or changed when you are dealing with these outsourced representatives. Moreover they have a problem with the English language. Hopefully you will get your problem resolved but say goodby to 3rd party booking agencies.
Karl
Clovis,#6Consumer Suggestion
Wed, July 29, 2009
Quit using 3rd parties to book tickets. ROR is full of complaints when passengers do this. Often they save nothing and the airline can deny requests because the tickets were not purchased from them. Use Travelocity and Orbitz to check fares then get on an airline's web site and book tickets. NEVER book a ticket for someone with another name other than the one on a Passport. Customer service for most of these 3rd party booking agencies is in India in order for them to save money. Nobody I have ever met has had anything approved or changed when you are dealing with these outsourced representatives. Moreover they have a problem with the English language. Hopefully you will get your problem resolved but say goodby to 3rd party booking agencies.