Complaint Review: Checkcare system - CASSELBERRY, Florida

 I took my daughter to her doctors appointment and wrote a check to pay for her visit. After a week, I checked my account and it was negative. I called my bank and asked questions, to find out that the doctor office had tried to debit my account for $75 , but it didn't clear because I didn't have that much money in my account, so now I was charged with bank fees. The next day I called the doctors office and explained the situation, they transferred my to their checking system and. I explained it once again. The lady told me that I wrote a check or used a debit card and authorized them to make that transaction. I told her that I didn't write a check for $75 and I didn't use a debit card, because I didn't have one. I asked her not to do it again, because it was messing up my account. A week later it happened again, I was charged $35 plus bank fees. I went to my bank for help and in return the bank representative said there was nothing that could be done, but to go and tell them not to do it again. After seeing how upset and pissed off I was he credited my account. I ended up having to change my account and withdraw my money from their bank. The unwanted calls, lasted for weeks everyday, once and twice a day. I asked her why she keep calling me, "she stated because it's my job". I explained to her after, she called a couple more times that I shouldn't have to pay $35 to her and I should be credited, being they took money from my account without my permission. She said that I had to pay regardless how many unauthorized attempts were made. I did send in the $35 to the doctors office from my bank by automatic payment, but she has blocked all my checks even the one I sent to my children school to pay their tuition fees. Now I'm receiving threat letters .

 So I called and talked to a representative and asked questions to find out that, the doctors office checking system had debited my account without permission. The next day I called the doctors office and explained the matter to her and she connected me to their person that handles the billing. She tried to tell me that I wrote a check or used my debit card and I told her that I didn't write a check for $75 and I didn't use a debit card cause I didn't have one. So I asked her to "Please", stop because it was messing up my account. After a couple of days later,she did it again causing my account to be negative once again. This time I go to my bank to let them know what's going on and the representative tell me that there is nothing the bank can do and if they step in that they were going to charge me a fee, which they were already doing. So being unhappy with his reactions,I changed banks and took my money somewhere else. However he couldn't give me but one credit back towards my account. After receiving numerous calls from this lady, I told her that they should credit that payment to me, beause they have gotten more than $35 from me,when they debit my account without permission. Now, I'm receiving threat letters. I have paid the doctor all I owe, but the check system has blocked the check and won't let it through. They have also blocked a check that I have automatically sent from my bank to pay for my children tuition fees.