- Report: #938530
Complaint Review: Chevron - Internet Internet
Reported By:
Gina -
Mission Viejo, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Chevron
27742 Crown Valley Parkway Internet, Internet, United States of America
Phone:
(949) 364-0137
Web:
www.chevron.com
Categories:
Business Rating:
(0)
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Chevron Chevron put a $126.00 hold on account for $23 gas purchase, Internet
On 9/7/2012 I stopped by the Chevron on Crown Valley in Mission Viejo located across the street from the Kaleidoscope to put gas. My purchase was exactly 23.44 of gas. On 9/8/2012 I checked my account and found that I have two pending charges one for 23.44 and the other for $126.00. This sent me into panic mode thinking somehow someone had gotten a hold of my credit card info. I immediately began searching for my receipt thinking I was going to have to prove my purchase amount, then I contacted my credit card company only to be told that gas stations such as Chevron are now routinely doing this. I have pumped gas from various stations all over the county coast to coast and never had this happen before. There is no warning, indication or information posted on the pump to alert consumers of the practice of holding substantial additional monies against the consumer's account in addition to the actual purchase amount. Is this legal?
1 Updates & Rebuttals
Ken
Colorado,USA
Sounds more like you used your debit card instead of credit card.
#2Consumer Suggestion
Sun, September 09, 2012
This is a standard practice at gas stations as they reserve and amount in your account that would cover the largest purchase a customer is likely to incur.
It's NOT a charge, only a hold on the funds until payment clears.
I haven't heard of any stations doing this on Credit card charges, as they are covered when the card is okayed.
I NEVER use my debit card at the pump, specifically so I don't need to deal with this "inconvenience."
