- Report: #86949
Complaint Review: Child Support Services Austin TX - Austin Texas
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Child Support Services Austin TX
123 St. Elmo Austin, 78745 Texas, U.S.A.
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Child Support Services ripoff Austin Texas
I am getting the shaft from the Child Support folks in Austin, TX. They stole my tax refund to pay a past due amount which is there due to them not posting the checks my company sent them. After they stole my Tax check I went to let them know of their error. I told them that it was taken out of my check every two weeks without fail and I want my money back. The lady at the window gave me a spread sheet of all the payments posted and told me to come back if I found anything that didn't look right.
She did not give me an explanation of what I was looking at, so I told her I would like to talk to someone about the spread sheet. Three 1/2 hours later she sets me up with some guy named Joe, took me in a room,(we never sat down)turns around and says "What do you want" (Like I was some Dead Beat Dad there to hassle them). I told him I needed to understand the spread sheet they gave me so I can figure out where the screw up is, and told me it was not his job to explain anything to me (I think he was a Janitor), I then told him that if he didn't want me coming back everyday until I got my money, then he better let me know what I needed to do to prove they are thieves. He said get front and back copies of every check my company sent them. I said fine. Got with My HR person and had all of those checks sent to me.
Not one missing, all went to the same place. So I get these checks today and I'm reviewing everything when my HR Lady comes by to let me know that Child Support Services just called to Draft more money out of my check because they still have not posted the Tax check they original stole from me. My HR lady told them we are looking into the matter and that she was not going to mess with what I had set up already. I am just venting, well with out saying all the messed up sh#t that I think of them Fu@#*ers. Give me back my money!!!
I sent the front and back copies of the checks today. I was told it will still take another two weeks before I hear anything. This money was for my wedding on 5/15. I have written off being able to use it. I have a deep hatred for you people today. I have never been a dead beat dad, infact as far as my EX tells me, she has gotten every single payment. Okay I'm done. Thanks
KDAWG
Austin, Texas
U.S.A.
She did not give me an explanation of what I was looking at, so I told her I would like to talk to someone about the spread sheet. Three 1/2 hours later she sets me up with some guy named Joe, took me in a room,(we never sat down)turns around and says "What do you want" (Like I was some Dead Beat Dad there to hassle them). I told him I needed to understand the spread sheet they gave me so I can figure out where the screw up is, and told me it was not his job to explain anything to me (I think he was a Janitor), I then told him that if he didn't want me coming back everyday until I got my money, then he better let me know what I needed to do to prove they are thieves. He said get front and back copies of every check my company sent them. I said fine. Got with My HR person and had all of those checks sent to me.
Not one missing, all went to the same place. So I get these checks today and I'm reviewing everything when my HR Lady comes by to let me know that Child Support Services just called to Draft more money out of my check because they still have not posted the Tax check they original stole from me. My HR lady told them we are looking into the matter and that she was not going to mess with what I had set up already. I am just venting, well with out saying all the messed up sh#t that I think of them Fu@#*ers. Give me back my money!!!
I sent the front and back copies of the checks today. I was told it will still take another two weeks before I hear anything. This money was for my wedding on 5/15. I have written off being able to use it. I have a deep hatred for you people today. I have never been a dead beat dad, infact as far as my EX tells me, she has gotten every single payment. Okay I'm done. Thanks
KDAWG
Austin, Texas
U.S.A.
2 Updates & Rebuttals
Pete
Austin,Texas,
U.S.A.
The origin of the problem
#2Consumer Suggestion
Fri, April 09, 2004
This company actually has two "faces" if you will. In your case, you have been contacted by the "enforcement" division of the company. The only way you ended up on the receiving end of their business is that the custodial parent has signed a contract with the company, usually for one year. The details of the contract spell out exactly what percentage of unpaid child support the company will recieve. In order to even consider your case, they have to have a copy of the court order and an affadavit of arrears signed by her. Penalties and interest set forth in the jurisdiction of the court order would still, arguably, apply. To complicate matters, many states will not share any information about your payments with this company. For some reason, they are jealous of their power to enforce court ordered child support.Even though they seldom seem to be able to keep up with the demand. I know this is frustrating, and I know that the people you are dealing with are unpleasant. Remember that they come into daily contact with people who are so vile that they can not or will not bring themselves to support their own flesh and blood. The best way to resolve this is to reconcile their statement of arrears with your own pay stubs and you need to order the most recent statement of arrears from the appropriate agency. Be sure to make copies and keep originals. You may want to consider a modification through the court in order to "re-set the clock" in a more formal and binding way. If you are curent with your child support obligations, please understand that the actions of the majority of non-custodial parents have placed you in a difficult position. I am not an attorney and I do not work for this company any longer. You must consider your own case carefully before moving forward.
Tracy
Stuart,Florida,
U.S.A.
I am so sorry, and know how you feel! screwed up his account so many times!
#3Consumer Comment
Thu, April 08, 2004
My husband pays child support also. They have screwed up his account so many times! This is in Florida. Nothing but lazy ghetto refugees work there! He has even had a ticket for driving on a suspended liscence because of a woman at the child support office not doing her job and submitting the proper paperwork when his balance due was paid in full. I hope that you get your money back! Maybe a signed, notarized letter from your ex would help your case? I would also copy everything over again and send it by certified mail, return receipt requested and cc(send a copy to, and state this on the bottom of your cover letter) to your state legislators. It might cost you a few bucks, but it will get their attention. Good luck, and congratulations on your upcoming wedding!
