- Report: #1418042
Complaint Review: Chime BankCard-Bancorp Bank - Internet
Reported By:
Jasmine -
Las Vegas, other, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Chime BankCard-Bancorp Bank
Internet, United States
Phone:
844-244-6363
Web:
www.chimebank.com
Categories:
Business Rating:
(0)
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Chime BankCard-Bancorp Bank Chime Bank does not refund money from dispute Internet
On October 19th, 2017, I had card fraud happen on my Chime account at Walmart. I called as soon as I saw the charges come through on my phone. However, I did have my physical card on me during the time of the transactions, and when CHime asked me this, I was honest and said yes. Around the time of the Walmart transactions, I also had the card number tried to be used at hotels across the country in two different states at almost the same time. Those were declined. You could tell it was one of those scam rings that had my card number.
There were two transactions done for the exact same amount at Walmart. I was told by the Chime rep that in 7 days I would recieve a provisional credit. But on the 7th day I recieved an email saying that my dispute was denied and closed. I immediatly called them and they told me that I could reopen the claim. I did so and I asked them if they could email me and mail me a write up stating why my dispute was denied. I never, till this day, recieved that information that I asked for.
Two days into my dispute rebutal, I was denied again. This time I was not notified of their decision, and I happened to call to check on the process to find this out. I decided to go and file a police report so that I could start the process for a lawsuit with this bank. I did file a police report after the second dispute attempt. I did not have much information about which Walmart the transactions tooks place at, so I decided to call the bank to see if they had it. When I called, I spoke with a dispute rep and she informed me that they did not have any of the infomation about the Walmart that the transactions were done at. You would think that if this Bank claimed they started an investigation, that they would at least have the phone number and address for where the transactions took place. Cynthia (the rep) had to Google the information for me.
After I filed my report, I emailed Chime a copy to do a second rebutal. This time the rep informs me that they do not offer provisional credits on rebutals and that it now takes 90 days for the dispute. When before with the two previous I was told 30-40 days, and 10 days for a rebutal. So they have changed their time frame on their dispute and are purposefully dragging it out, and are probably not investigating it at all. It is now December and I still do not have my money back, because Chime is treating me like I am a criminal. I did file a claim with the BBB and I hope to hear from them soon. I really do not want to take this bank to court, but I will if I have to.
