- Report: #152617
Complaint Review: Chimnee Cricket - Wayne Pennsylvania
-
Author Confirmed
Why?
Chimnee Cricket
PMB270, 295 E Swedesford Wayne, Pennsylvania, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Chimnee Cricket Matt and Ted quoting a scam Wayne Pennsylvania
I would like to add our experience to Andrew's recently posted case about the same "company". We received a rather professional estimate and decided to go with them, despite the fact that they required a deposit. However, they never showed up and never returned any calls. Fortunately, we paid the deposit through credit card, so we are covered.
Lessons Learned: No matter how professional the website looks and even the estimate, do your due diligence (in this case they even have an ad in the yellow pages!!!), never pay a deposit and especially not in cash.
Interesting fact: The address mentioned does not exist physically, it is a so-called Private Mailbox commonly used by online businesses. Not quite appropriate for a contracting business?! I tried to drive by and complain in person, but that obviously didn't work out...
If it helps anyone who wonders if they fell for the same scam. The guys giving the estimate were two men in their twenties identifying themselves as Matt and Ted.
Michael
Chester County, Pennsylvania
U.S.A.
Lessons Learned: No matter how professional the website looks and even the estimate, do your due diligence (in this case they even have an ad in the yellow pages!!!), never pay a deposit and especially not in cash.
Interesting fact: The address mentioned does not exist physically, it is a so-called Private Mailbox commonly used by online businesses. Not quite appropriate for a contracting business?! I tried to drive by and complain in person, but that obviously didn't work out...
If it helps anyone who wonders if they fell for the same scam. The guys giving the estimate were two men in their twenties identifying themselves as Matt and Ted.
Michael
Chester County, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Tiffany
Devon,Pennsylvania,
U.S.A.
I dealt with this customer also.
#2UPDATE Employee
Wed, October 12, 2005
This is a home owned company founded my a grandfather who has his sons, and grandsons run the place. They do not have a physical location where customers can go to and complain. If they do have a physical place, they would have to charge customers more money for work to be done. Believe it or not, you can call many places around here and they will charge you anywhere between 100-250 for a simple chimney cleaning. Why so much when it only takes about 30 min to an hour to do it correctly? We like to keep everything small and home owned, therefore we can pass the savings on to you the customers. And we make sure our customers are satisfied, as for the Hotinski in this report, they received their deposit back after contacting BBB and explaining to them what happened. I am in the office during winter/fall hours M-F 9-7 and Sat 9-2 if you have any complaints.
Michael
Tredyffrin,Pennsylvania,
U.S.A.
Chimnee Cricket no scam
#3Author of original report
Sat, August 20, 2005
Here's my update: Two weeks after not showing up for the scheduled appointment, the manager called us to reschedule. After asking for what happened, he explained that they had problems with their phones and an employee, which was now "taken care of". After resisting initially he finally agreed to give us our deposit back. We haven't received it yet, but will update this report if not. FYI, the main office seems to be in Cheltenham.
