- Report: #990653
Complaint Review: Choice Green Coffee Bean Extract - Internet Internet
Reported By:
Dee -
Jersey City, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Choice Green Coffee Bean Extract
10620 Southern Highlands Pkwy, Las Vegas, NV 89141 Internet, Internet, United States of America
Phone:
Web:
www.ChoiceGreenCoffee.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Choice Green Coffee Bean Extract Takes money from your account without notice, then give you the run around when you request a refund Internet
What a scam! On GetItForFree, I ordered a FREE sample of Green Coffee Beans to lose weight....the package arrived with NO invoice or receipt of sale. Then a few days later, I checked my bank acct and saw they had charged $ 89.95! The name on the charge is K2C SPEEDTRIMX, I called my bank (never heard of this name) and the bank said it was a company in NV but they do NOT provide a number with the charge.... If you google that name, nothing comes up! So I checked my bottle and saw it was from NV. I called the # on the bottle, but you get put on hold for "next available representative" then after 10 minutes you go to voicemail. CALL 1-855-946-1060 and you get a person.
Meagan told me that I cannot be found in the system and to call back in an hour. I DEMANDED to speak with a supervisor and eventually got someone named Watson. He asked for a lot of info, address, card #, phone numbers, etc. then said he could not find anything! Then he said he'd send my information to the corporate office and to IT, it would take 3-5 business days. I asked for info on where the corporate office is and he said he could not disclose that....I responded "you asked me for a lot of info and you can't asnwer my questions about where the corporate office is located?" Bottom line, this is crap, I already read that someone had the same problem and no one ever called back! So I'm going to cancel my bank card and report this company to the Better Business Bureau!!!!
Meagan told me that I cannot be found in the system and to call back in an hour. I DEMANDED to speak with a supervisor and eventually got someone named Watson. He asked for a lot of info, address, card #, phone numbers, etc. then said he could not find anything! Then he said he'd send my information to the corporate office and to IT, it would take 3-5 business days. I asked for info on where the corporate office is and he said he could not disclose that....I responded "you asked me for a lot of info and you can't asnwer my questions about where the corporate office is located?" Bottom line, this is crap, I already read that someone had the same problem and no one ever called back! So I'm going to cancel my bank card and report this company to the Better Business Bureau!!!!
2 Updates & Rebuttals
Customer Service
Salt Lake City,Utah,
Choice Green Coffee Customer Service
#2UPDATE Employee
Thu, October 17, 2013
Choice Green Coffee is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase. Our commitment to providing the highest quality service possible is reflected in the following policies:
- A 30-day money back guarantee. If you’re not satisfied with the product for any reason at all, simply let us know and we’ll issue you a full refund. No questions asked.
- A risk-free 12-day trial. We give our customers a generous trial period with the product so they’re able to try it before purchasing it. Again, if for any reason at all you’re not satisfied, please contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.
Please note that while this is a free trial, it is not a free sample. It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them. A large majority of our customers who take advantage of this free trial go on to take Choice Green Coffee month after month and they do so because they experience results. It works.
These results are a reality of Choice Green Coffee’s key ingredient: chlorogenic acid, which is found in our 100% pure green coffee bean extract. Chlorogenic acid has been specifically shown to inhibit an enzyme (glucose-6-phosphatase) that promotes the formation of glucose in the liver, leading to glycemic control and weight loss.
Our corporate mailing address:
Choice Green Coffee
PO Box 30816
Salt Lake City, UT 84130
Our website:
http://www.choicegreencoffee.com
And lastly, please call us. 1-888-241-0110. Our customer care department is available Monday to Friday from 9:00am to 5:00pm MST, and we want to hear from you.
Thank you for your time, thank you for your interest in Choice Green Coffee, and we look forward to helping you achieve your weight loss goals.
Best Regards,
Choice Green Coffee, Corporate
CGC Support
United States of AmericaChoice Green Coffee Support
#3UPDATE Employee
Thu, February 14, 2013
On the home page of our website it is clearly
stated that this is a Special Offer 12 day product evaluation. Additionally, on the credit card checkout page
(prior to entering any credit card information) it is also stated that You are
ordering a 12 day product evaluation of Choice Green Coffee Bean today for just
the price of shipping! We are so confident in the results of our product that
we would like you to try and evaluate our product for 12 days! You will be
enrolling into our convenient autoship program once your product evaluation
period expires. I understand that I am subscribing to a monthly shipment
program and I will be charged $89.95 per month per month starting 12 days from
today and every 30 days thereafter unless cancelled. I also understand that I
can cancel at any time without further obligation by calling (888) 241-0110
Monday through Friday between the hours of 9:00AM to 5:00PM MST. More information is also available in section 2.1 of the Terms and
Conditions of the website.
The (855) toll-free number you listed in your report does
not belong to our company. If there is
still an outstanding issue that we can help you resolve, please contact our
Customer Service at (888) 241-0110 Monday through Friday between 9am and 5pm
MST and we will be happy to assist you.
