- Report: #1497986
Complaint Review: Choice Home Warranty - Edison New Jersey
Reported By:
Missy -
Harford County, Maryland , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Choice Home Warranty
2147 Route 27th South 4th Floor Edison, 08817 New Jersey, United States
Phone:
800-816-2688
Web:
Www.choicehomewarranty.com
Categories:
Business Rating:
(0)
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Choice Home Warranty Refused To Fix Air Conditioner Edison New Jersey
The blower in our air conditioner broke. The tech sent us the diagnosis report in an email and even listed the cause as "normal wear and tear". At first, the company sent him a text stating that they would not cover the repair because " it was a policy exclusion". When my husband called to speak to the claims representative, a woman who didn't speak very good English told him that we were still in our "30 day intro window and could not submit claims, that's why we were denied".
After my husband said a few expletives and clarified that even if we WERE in our introductory window, why would they open a claim and send a tech and make us pay the deductible? So she hung up on him. I called back, got another broken English speaking rep and tried using non-threatening language to find out why our claim was denied. This time we were reassured that our policy was well beyond the 30 day intro period, we were just waiting for the "claims action response team" to review the diagnostic report that our tech sent out an hour ago.
An hour later, we received an email from that very team informing us that the broken motor and blower that the tech documented was "normal wear and tear" was actually "not normal wear and tear, therefore we will be processing this repair...thank you for choosing Home Choice Warranty".
we are currently in the process of filing a claim with the attorney general.
