My heat and air conditioning unit was not working. I filed a claim on the choice home warranty website in April. Someone was sent out right away. That person wrote up a diagnosis and sent it in and was approved for repair. It took the repairman 2 weeks afterward to come back and he took a blower from my hvac unit and tyhen it took another 2 weeks to get the part. all in all 1 and a half months.
He came back to install it. It made a noise like we were in an airport take off runway. I called Choice home warranty, and they senty him out again. It took another 2 weeks and he made it worse than it was. The mechanic stopped taking phone calls and said you pay for what you get. I told choice I dont want him coming back and they have since done nothing.
I am into this issue for 2 months and I had to turn off the unit completely. then they sent me an appointment email for a plumber mwho does not do HVAC work. My unit is still not working and dealing with them is a nightmare. DO NOT TAKE A HOME WARRANTY FOM THEM. I AM WARNING YOU PLEASE DO NOT WASTE YOUR MONEY.