- Report: #1315610
Complaint Review: CHOICE HOME WARRANTY - Nationwide
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CHOICE HOME WARRANTY
Nationwide, USA
Phone:
702 929 5540
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CHOICE HOME WARRANTY Refused to replace pool pump that went thru a rain/wind storm-saying it was not covered cause it was not installed correctly Henderson, Nevada Nationwide
Pool Pump working for the last 5 years I've owned the property went out during a cyclone type wind and rain storm in my back yard. The GFCI Breaker sparked as did the wire going into the pump but the pump motor would not go on and the switch would not go back to the off position.
Pool Company, sends Tech who does nothing to really diagnose the problem. Took nothing apart or left note for me or never even called me. He just took the Service check of $40 and left. I knew something was wrong when they didnt call me to tell me what was wrong. The next day, the Supervisor at CHOICE HOME WARRANTY told me he would not refund the check and that my pool pump was not covered because it was not correctly installed onto the intake housing. He said it should have been installed where the vent holes were on top instead of on the sides. I wish I could post a picture of this cause this is absolutely a beyond ridiculous statement.
So, I am stuck with a pool full of water turning greener by the day cause the Warranty Company will not fix the problem that is covered under the warranty. They have done this before with previous problems as follows: Would not pay the total cost of a new motor for the A/C and Heating System fan motor saying it had not been properly maintained and then they paid 1/2 of the amount. My other house they would not replace the water heater cause they said they do not replace water heaters that are leaking water.
1 Updates & Rebuttals
Choice Home Warranty Scam! Beware!
#2Author of original report
Sat, July 09, 2016
Choice Home Warranty refuses to pay for the repair of a pump motor for swimming pool that was in a mega storm in Las Vegas that stopped working because of it. They claim the motor was installed wrong and the vent hole should be on top in stead of the sides...this is absurd cause there is only one way to install motor that bolts into the pump housing; The capacitor sits on the top of motor... Pool Tech that they had me call took my check and didnt even leave a work repair invoice. Looks like the Warranty Company and the Pool Service are in Cohoots.
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