Jonathan
Rye Beach,#2Consumer Suggestion
Fri, January 06, 2006
It is obvious the local Clarion and its staff are incompetent b***s. Contact Choice Hotels Headquarters and speak to someone there. I would most definitely complain about the price change before anything else. When you made the first reservation you and the Hotel entered into a contract. They legally should have honored the $89.99 per room. I would then call back the local hotel and advise the manager that you are taking him and the Hotel to small claims court for PRICE GOUGING. Despicable
Paula
Wapella,#3Author of original report
Fri, January 06, 2006
I've called the hotel 2 to 3 times a day every day since our stay, 5 days. I Cannot get anyone to respond to my complaints. The front desk employees take my information and promise someone will call me back. I was however able to get my daughters favorite stuffed animal back with no help from the hotel. The manager nor any other employee would call me back. I had left several messages including messages to the housekeeping line trying to find the stuffed animal. I finally drove to the hotel, went right past the front desk and found a housekeeping employee cleaning one of the rooms. After explaining what I was looking for, he immediately went back the the housekeeping room and brought out the stuffed animal. He actually apologized to me since it got washed with the sheets and shrunk. No doubt this young man is making minimum wage for his efforts in being courteous and helpful to the guests while management is doing... what? Since management has failed to respond to my complaints I am filing a report with corporate headquarters.
Paula
Wapella,#4Author of original report
Fri, January 06, 2006
I've called the hotel 2 to 3 times a day every day since our stay, 5 days. I Cannot get anyone to respond to my complaints. The front desk employees take my information and promise someone will call me back. I was however able to get my daughters favorite stuffed animal back with no help from the hotel. The manager nor any other employee would call me back. I had left several messages including messages to the housekeeping line trying to find the stuffed animal. I finally drove to the hotel, went right past the front desk and found a housekeeping employee cleaning one of the rooms. After explaining what I was looking for, he immediately went back the the housekeeping room and brought out the stuffed animal. He actually apologized to me since it got washed with the sheets and shrunk. No doubt this young man is making minimum wage for his efforts in being courteous and helpful to the guests while management is doing... what? Since management has failed to respond to my complaints I am filing a report with corporate headquarters.
Paula
Wapella,#5Author of original report
Fri, January 06, 2006
I've called the hotel 2 to 3 times a day every day since our stay, 5 days. I Cannot get anyone to respond to my complaints. The front desk employees take my information and promise someone will call me back. I was however able to get my daughters favorite stuffed animal back with no help from the hotel. The manager nor any other employee would call me back. I had left several messages including messages to the housekeeping line trying to find the stuffed animal. I finally drove to the hotel, went right past the front desk and found a housekeeping employee cleaning one of the rooms. After explaining what I was looking for, he immediately went back the the housekeeping room and brought out the stuffed animal. He actually apologized to me since it got washed with the sheets and shrunk. No doubt this young man is making minimum wage for his efforts in being courteous and helpful to the guests while management is doing... what? Since management has failed to respond to my complaints I am filing a report with corporate headquarters.
Paula
Wapella,#6Author of original report
Fri, January 06, 2006
I've called the hotel 2 to 3 times a day every day since our stay, 5 days. I Cannot get anyone to respond to my complaints. The front desk employees take my information and promise someone will call me back. I was however able to get my daughters favorite stuffed animal back with no help from the hotel. The manager nor any other employee would call me back. I had left several messages including messages to the housekeeping line trying to find the stuffed animal. I finally drove to the hotel, went right past the front desk and found a housekeeping employee cleaning one of the rooms. After explaining what I was looking for, he immediately went back the the housekeeping room and brought out the stuffed animal. He actually apologized to me since it got washed with the sheets and shrunk. No doubt this young man is making minimum wage for his efforts in being courteous and helpful to the guests while management is doing... what? Since management has failed to respond to my complaints I am filing a report with corporate headquarters.