- Report: #155802
Complaint Review: Choice Hotels Quality Inn Clarion Comfort Inn Etc. - Jackson Mississippi
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Choice Hotels Quality Inn Clarion Comfort Inn Etc.
choicehotels.com Jackson, Mississippi, U.S.A.
Phone:
601-9692231
Web:
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Choice Hotels, Quality Inn, Clarion, Comfort Inn, Etc. ripoff, rude, no compassion, Jackson Mississippi
I had booked a room at this hotel but had to cancel the day of because of Hurricane Katrina. The hotel had zero tolerance with me canceling the morning of so they charged my credit card. I was hoping they'd have some flexibility on this policy due to a natural disaster heading their way but they didn't. They have charged my credit card the full night rate, plus tax. I have disputed the charge with my credit card company and their corporate office so now I wait for a response.
As a side note, when I called the hotel the person I spoke with was extremely rude. I have never, and I mean never, had such rude service from anyone I've attempted to do business with! The people at McDonald's are nicer than she was and she claimed she was the hotel manager. I don't know that I fully believe she is the hotel manager but she refused to let me speak or provide me a name of anyone above her so according to her info, she's the end all, be all at Choice Hotels.
I would highly recommend anyone thinking about this chain or this particular hotel... walk next door to the Holiday Inn Express and save yourself the frustration!
Brooke
Austell, Georgia
U.S.A.
As a side note, when I called the hotel the person I spoke with was extremely rude. I have never, and I mean never, had such rude service from anyone I've attempted to do business with! The people at McDonald's are nicer than she was and she claimed she was the hotel manager. I don't know that I fully believe she is the hotel manager but she refused to let me speak or provide me a name of anyone above her so according to her info, she's the end all, be all at Choice Hotels.
I would highly recommend anyone thinking about this chain or this particular hotel... walk next door to the Holiday Inn Express and save yourself the frustration!
Brooke
Austell, Georgia
U.S.A.
3 Updates & Rebuttals
Terri
Port Huron,Michigan,
U.S.A.
A Few Ideas for You
#2UPDATE EX-employee responds
Tue, October 25, 2005
I'm a former employee of two different Choice Hotels. I worked the front desk at both hotels. I would suggest going to www.choicehotels.com and clicking on the "Contact Us" link. I believe someone else may have already posted that link. There is also a 1-800 number specifically for complaints, that maybe you can find, but it's been well over a year since I worked at the last one that I don't remember the number. The hotel managers/owners only have a certain amount of time to respond to these complaints or they are fined by Choice Hotels. Also, if I remember correctly most cancellation policies state that if the reservation is not cancelled by 4pm, 6pm at the very latest, you will be charged full price for the room as well as any applicable sales taxes and probably a safe warranty and tax on that as well. Good luck!
Jason
Simpsonville,South Carolina,
U.S.A.
Tough call on this one...
#3Consumer Comment
Fri, September 09, 2005
Initially, my first response would be that you're correct. However, some information is left out of your report. For example, when was the reservation made and when was it cancelled and what day was it for? Right now, there are 2 hotels under the Choice umbrella that have availability in Jackson, MS, so I would say that your room could go to use. The problem I have, is that unless your room was reserved for August 29-31... You should have cancelled well ahead of time. Although.. No doubt the room could and did go to use. Most Choice hotels are franchisee owned. Perhaps going to the corporate level would help. www.choicehotels.com. Now, if this is a situation where your plans changed, and you're using the hurricane as an excuse, well, then I have no pity for you at all.
Brooke
Austell,Georgia,
U.S.A.
Choicce Hotels Issue Update
#4Author of original report
Thu, September 08, 2005
I've just heard from them and they refuse to refund the money to my credit card. It absolutely floors me that they have zero compassion for the disaster Katrina was and the damage it caused to so many. There are hundreds, if not thousands, of organizations who are giving and bending the rules for hurricane victims but not this sleezy organization. I suppose to them, having $60 of my money is worth more than helping when the time demands. You can BET I won't ever step foot into one of their locations and will spread the word so others don't do the same!
