- Report: #401515
Complaint Review: Choicehomewarranty Choicehomewarranty.com Choice - New York New York
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Choicehomewarranty Choicehomewarranty.com Choice
244 Madison Ave New York, 10016 New York, U.S.A.
Phone:
888-531-540
Web:
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Choicehomewarranty Choicehomewarranty.com Choice CHOICE DOES NOT PAY FOR REPAIRS - !!!! AVOID THE COMPANY !!!!! New York New York
I had started the contract with Choice Home Warranty (choicehomewarranty.com ) on 27/10/2008 covering HVAC and making onetime payment of $344 for the contract lasting one year. On 12/02/2008 2 units (furnaces) stopped working. I contacted Choice with repair request. The technician was sent on 12/03/2008 to do the diagnosis control boards needed to be replaced.
Choice refused a repair without additional documentation. The following documents were submitted:
home inspection report done upon purchasing the property
diagnosis/checkup of the HVAC systems done on 07/27/2007
repair and checkup of the HVAC systems done on 06/26/2008
After many phone calls and 14 days with no heat in december, the customer representative from Choice: Ron Stillwater stated that the repair could not be cover because:
it is odd that two of the systems fail in the same time
there is no date on the document from 6/26/2008 even though it is printed
there is no signatures on the receipt from 06/26/2008 even though is states on the receipt that it is a electronic invoice and the authenticity can be proven by contacting the company that did the repair/checkup service on 6/26/2008. Ron Stillwater stated that no company will be contacted.
there are many inconsistencies in provided documentation with no additional comments.
Tomi
Marietta, Georgia
U.S.A.
Choice refused a repair without additional documentation. The following documents were submitted:
home inspection report done upon purchasing the property
diagnosis/checkup of the HVAC systems done on 07/27/2007
repair and checkup of the HVAC systems done on 06/26/2008
After many phone calls and 14 days with no heat in december, the customer representative from Choice: Ron Stillwater stated that the repair could not be cover because:
it is odd that two of the systems fail in the same time
there is no date on the document from 6/26/2008 even though it is printed
there is no signatures on the receipt from 06/26/2008 even though is states on the receipt that it is a electronic invoice and the authenticity can be proven by contacting the company that did the repair/checkup service on 6/26/2008. Ron Stillwater stated that no company will be contacted.
there are many inconsistencies in provided documentation with no additional comments.
Tomi
Marietta, Georgia
U.S.A.
1 Updates & Rebuttals
Tomi
Marietta,Georgia,
U.S.A.
MORE ON ChoiceHomeWarranty - "THE SCAM COMAPNY" - more personal
#2Author of original report
Tue, December 16, 2008
I need to add that dealing with this guy (company) was the worst customer service experience. Imagine rep. screaming, inventing stories that do not add up. the management needs to review your files and than 5 sec. later oh.it just popped up on my screen that your claim was denied. I asked for the manager many times but never no one was available. He was accusing me of taking long time sending the documentation where in fact they (or he) were not replying to my faxes, emails and phone calls. The faxes were being lost and I had to resend the documentation. I felt like it was really immature, irresponsible, unprofessional, sneaky thief one person shop.
