Complaint Review: Chris Myers Nissan - Daphne Alabama

I am a sales manager at Chris Myers Automall/Chris Myers Nissan and am writing in response to this customer complaint regarding extended service contract coverage. 

First, I would like to offer my sympathy for your frustration regarding the mechanical difficulties you have encountered.  It is always unfortunate when machinery lets us down and we are left with no other option than to pay for repairs.

Second, I would like to comment on the nature and validity of your complaint:

1.) The extended service contract clearly states that "wearable items" i.e. clutch components, tires, brake pads, filters, etc. are not covered. These vehicle components are known to wear out at varying rates depending on the nature in which the vehicle is driven and therefore manufacturer's warranties and used vehicle service contracts make exclusions against them that are stated in the text of the contract that is signed by the consumer.  Extended service contracts are designed to protect consumers against mechanical failures that incur repair costs outside of the normal wear and tear that takes place during a vehicle's service life.  On most late model vehicles a clutch will typically last for 100-200k miles, but it is largely dependant on the manner in which they are driven.  

2.) Your comment that "They DO NOT HONOR their extended warranties and it is a way for them to get more money out of you", is inaccurate.  We are an automobile dealership, not an insurance company and we do not underwrite policies - we sell policies that provide coverage underwritten by insurance companies, just like your local agent sells you car insurance underwritten by an insurance company.

3.)  We provide all customers with an opportunity to review all documents and ask questions before signing and encourage them to do so.  It is unfortunate that a misinterpretation of the coverage you purchased resulted in this negative portrayal of our dealership on the internet.

4.) It is also unfortunate that this website does not provide a forum for any of the consumers who have been protected from costly out of pocket repairs because they were covered by extended service contracts. 

5.)  We are a reputable dealership and longstanding fixture in the community.  Chris Myers has been retailing automobiles in Daphne, AL since the early 1980s and anyone who cares to do so can research countless testimonials and positive reviews from satisfied customers.

Sincerely,

Andre LeMaitre

Chris Myers Nissan/Chris Myers Automall

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Wow is correct in stating that seems high for an extended warranty. That being said I also have never seen a clutch plate being covered. Reason being is because many drivers keep their foot on the clutch which causes excess wear. Now I am not saying you did but simply stating why they are not covered.

Sorry but I think your anger should be at the salesman that sold you a $3000 extended warranty in the first place for 2 years. I hope at least it was a Nissan warranty. I bought an 01 Maxima with 73k miles and got a Nissan extended warranty for HALF that price. Wow!

Anyway I have been buying cars for many years and the clutch plate is NEVER covered by any extended warranty simply for this very reason. If you were concerned you should have asked before you signed the papers. I challenge you to dig up the papers they gave you/brochure and read it carefully as to what is covered. Most places state if its not stated as covered its NOT.