- Report: #468330
Complaint Review: Chris Myers Nissan - Daphne Alabama
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Author Confirmed
Why?
Chris Myers Nissan
Hwy 98 Daphne Daphne, 36526 Alabama, U.S.A.
Phone:
251-626-2641
Web:
N/A
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Business Rating:
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Chris Myers Nissan Stole from me, lied to me, refused to replace what they stole. Daphne Alabama
I went to Chris Myers to buy my first new car on a Saturday after work, I got there, found the car I wanted and proceeded with the paper work, after a while, i was told to clean out my old car and drive the new one home. I had just installed a brand new radio in my old car so I asked if I could take it out. They told me if i took the radio out of the car they wouldn't be able to give me the trade in value specified on my agreement, so, I left in in the car and my sales lady saw me leave it in the car. A week goes by and they call me constantly 5 or 6 times a day to return the new car because the bank that had approved me decided to change their minds, so I told them to bring my old car back and they could have the new one, since I have to work almost 12 hours a day and I can't make it to Daphne by the time I get off. They brought the old car back.ok. I go to get in the car at the end of the day and i notice that my radio is missing and it won't start, it has no power what so ever, i call Chris Myers and I talk to Andre and i tell him what has happend, he says everything will be takin care of and not to worry, the next day they send a tow truck to pick up the car because I can not get it started no matter what i try and they say they are going to replace my battery and my radio, less than 5 hours later they call me and tell me they are not replacing anything on the car and that there is no proof that anyone touched my car while it was sitting on thier lot for over a week. So here i am with a car that doesn't run, with no radio and no one to help me. When i drove the car there a week ago it was running great, no problems except the AC didn't blow cold, now i have a peice of junk that i can't do anything with and Chris Myers will not admit to having theives work for them or replace my stolen items. If you value your time, your money and your car, do not go here, I have just got the same car i had from them from another dealer with a sunroof and leather interior for $8000.00 less, Chris Myers is a rip off and they should be shut down, what they do to people is called a bait and switch, they make you promises then don't hold up to their end of the bargain. Some action needs to be taken.
Marissa
foley, Alabama
U.S.A.
Marissa
foley, Alabama
U.S.A.
1 Updates & Rebuttals
Andre LeMaitre
Daphne,Alabama,
United States of America
This complaint is inaccurate.
#2UPDATE Employee
Fri, February 11, 2011
This customer purchased a vehicle from us prior to final lender approval. A Bailment Agreement was signed (subject to credit approval form) clearly stating that the purchase was contingent upon final approval by lenders, and that if approval was not obtained then the customer would have to return the vehicle upon notice and could be liable for any depreciaton or usage charges, and get their trade-in back.
After several days of trying to secure an approval, our finance department was unable to do so and the customer was informed that they would have to return the vehicle per the original agreement. After several days of phone calls trying to reach the customer and get our vehicle back, the customer abrogated their agreement to the original terms by stating they would not bring the vehicle back any time soon. In an effort to minimize frustration for all involved, we offered to hire a driver and have the trade-in brought back to them and to retrieve our car. This was done completely at the dealership's expense, and at the convenience of the customer. Their trade-in was driven by an elderly gentleman who often drives for dealerships. The vehicle left our lot in running order (barely - it was in a very severe state of disrepair when traded in) and with all the equipment it had when on it when it was traded in. The trade-in was brought back and the swap was made. After several hours had gone by, the customer called stating that their vehicle was malfunctioning and that it had been tampered with. In an effort to provide good customer service we offered to have it picked up by a towing service and checked out (again at our expense). Upon being towed in, it was clear that the vehicle had not been tampered with in any way, and was simply functioning poorly as a result of the age and condition that it was in (probably the reason they wanted to trade it in the first place.)
The bottom line here is that we went above and beyond trying to secure financing for a vehicle purchase, and when that was no longer possible we went above and beyond again by delivering the customer's vehicle back to them, and by having it towed in free of charge to get looked at. It is unfortunate that the financing didn't work out and that their vehicle was in poor condition.
Chris Myers has been retailing new and pre-owned automobiles in Daphne, AL since the early 1980s and is a reputable fixture in the community. In NO WAY WAS THIS CUSTOMER'S VEHICLE TAMPERED WITH AT ANY TIME.
Management Team
Chris Myers Automall/Chris Myers Nissan
