I ordered product on line on the 20th. I printed out the order receipt , but I never received an e-mail confirmation back. I checked with my bank and my credit card was charged. Being worried since there was never a e-mail reply, I tried to call their customer service that was listed on the web page (1-800-543-7207). THIS NUMBER HAS BEEN DISCONNECTED!!!! There is no e-maiI contact address on the web even though thay say you can call or e-mai in their FAQ. I have contacted my bank and reported fraudulent charges to my credit card and have also sent a letter to the company (as if they will ever respond). DO NO DO BUSINESS WITH THIS COMPANY!!