Complaint Review: Chrsyler Corporation - Internet

Two days ago I talked to a lady that bought a new Toyota from in town, and they told her she had all the options EXCEPT the GPS because it won't work here. It must be the map cards because every boat uses GPS with no problem.

First, to answer the latest question regarding GPS in the Chrysler cars sold in Hawaii. The answer is "NO." They do not offer it as an option. The rental cars and the Honda's DO come with a GPS Navigator as an option. Another update from the Chyrsler Corporation after another attempt to set things right. I sent a query in to the famous corporate answer man, "Dr. Z." After detailing my problem, his response was that once Chrysler consigns the car to the dealership, then it's his responsibility to make any adjustments. Except that the dealer at Elk Grove Jeep Chrysler dealership insists that it's the corporation responsibility. So while they each deny me a chance to make things right by pointing fingers, my car just keeps getting one day older. I wrote a "Personal For" letter to the CEO of Chrysler, Mr. Robert Eaton, outlining the treatment I've received to this point. The letter was ambushed by the corporate mailroom, and I received a very terse reply that basically told me to F!@#$ Off! My wife was in California to attend a family funeral, and had time to go to the lot to face management for the 2nd time in 8 months. There, she spoke with Elk Grove Chrysler assistant sales manager "DEREK REA." He very masterfully convinced her that it was the Corporation's fault. I say BULL, he was back to playing the blame game. "Nothing he could do," he says. How can these people sleep at night after treating people like this.

Does Chrysler offer the same GPS in new cars sold in Hawaii? If so than you should be able to get it working. As far as the Gps units in honda working in Hawaii, are they made by the same manufacturer as yours. differnet brands have differnet operating systems

Dave, you missed the part about the GPS Systems that DO work here in Hawaii for the rental car companies and others like Honda. All I'm saying is Chrysler should have included Hawaii (and Alaska)on their GPS diskettes. Last time I checked, both States are still a very vital part of the United States of America. Why couldn't they have produced a seperate CD disk for those 2 non-contiguous states as well? Had they done that, I would have paid the extra cost for it as I had stated to the Chrysler Rep. We live in a Global community. There are military personnel who are asigned here in Hawaii who came in from other installations around the U.S. They never know when they will be ordered here to Hickam AFB, Pearl Harbor, Schofield Bks, or Kaneohe MCS. Their normal tour of duty here is 3 years, and can be extended to 6. So for 3 years they have a useless unit on their dash. What you are telling me Dave is that they should tough it out and wait until they return to CONUS 3 to 6 years later. There are American civilian personnel who are stationed in various countries around the globe at DOD facilities. Most of them ship their American vehicles to those assignments along with the Military personnel. So why wouldn't it be possible to provide a disk that would include Europe & Asia at a seprate cost? Dave and Paty...I hope that one day you will purchase something you feel as passionate about as I do. You really have to put yourself in my shoes to truly understand the frustration of a corporate entitey that no longer cares to meet the consumer half way on a small unit that costs me as much as what I paid for a new Ford Mustang in 1964. I did offer to pay any extra cost to update the unit. I did want to resolve this issue by negotiating a fair settlement. I did talk to other Chrysler dealers both here in Hawaii as well as the owner of the dealership in Elk Grove, CA. where I purchased the vehicle. As a matter of fact, my wife is in Elk Grove right now as I am typing this. Since we still have things in storage there, she went back to finalize the shipment. She will make another attempt to resolve this issue with the dealership. She plans to have them read this web site. So your comments will be available to them to consider. Fair enough? So if there is anyone else out there who feels like I'm wrong in asking for a little fairness, then I can except your opinion. We all work hard for what we have. Sometimes things stop working for seemingly no reason and we cannot get them repaired at any cost. I can accept that. However, this is not the case here. There is a solution. Chrysler just happens to be the company involved. It could have been any of the others, I would have registered a complaint with them as well. I appreciate your input Dave. it actually helps me strengthen my resolve when I receive a critical review. I hope I've been able to shed a little more light on the subject. George - Kapolei, Hawaii

I fail to see what your complaint is. How exactly is the car company liable for a physical impossibility? Navigation does not work in Hawaii. Not Chrysler's, not anybody's. Simple stuff. Now if they represented that it would, then you have something to gripe about. The fact that they didn't know that, or know how to operate it isn't a crime, it's just stupidity on their part. Did you probe around the dealership to see if anyone did know how to operate it? Long story short, you have no claim here. There is no rip-off, at least not that I can see. Your charge is silly. What if you were to go back to the mainland? You system would then be fully functional. Then what?

Patty...I bought the car a year and a half before moving to Hawaii. If you really must know, I had to make a very personal decision to move to Hawaii to take care of my ailing mother, who eventually was placed in a long term care home. I remained here to take care of my dad who is nearly 80 years old himself. If I could look into my cyrstal ball and predict this unfortunate circumstance than yes, I might agree. However, since that's not what happened, I think an adjustment to a very expensive option should have been acceptable. What is the difference between an illegal "bait and switch" tactic that retail stores are held accountable for? What is fair about this in your opinion? One more fact Patty I'd like to add in my defense. I was the one who taught them how this device was supposed to work while I was getting ready to pull off the lot with my new car. So even if they knew I was going to move to Hawaii, they didn't even know enough about how to work their own equipment right there in California to be able to say anything. I had to return later and explain all the features of the device.

Maybe I am missing something here....you bought the car in the Continental US and then moved to Hawaii...Now..if Chrysler had told you, up front, that it would work in Hawaii, I could understand your anger. If you didn't ask and then just decided to move, they owe you nothing. It is not their fault you decided to move. Their equipment didn't break...it just doesn't connect to a satellite there in Hawaii. A lot of things work in the 48 but not in the 2 so that would be an obvious question to ask before making such a large purchase.

No, actually the dealers didn't know how to program the unit. It looked simple enough, so I showed them how to slip in the CD that runs the GPS software and let it install itself. Then, they asked me to come back after I learned how everything worked and school them on it. So it's not a silly question at all. Thank you for asking it. Upon arrival in Hawaii, the Dealership here tried to help, but were surprised that I was not told of the systems capabilities & shortcomings. They could only advise me to contact corporate. When I checked around the islands, I found that the rental car companies had GPS navigators as an add-on. Hertz was the main dealer that carrys a system. Honda has units in their new cars here. So there is a satellite available. Further investigation on my part uncovered the fact that Alpine (the Vendor) has a CD that would work in Hawaii, but Chrysler was to cheap to spring for the additional CD to be made available to we the consumers. When I went back to Chrysler about it, all of a sudden everyone dummied up, including Alpine. So here I am with this useless hunk of junk in my dash that can only remind me that I paid $2,000 for it not to work.

The GPS must have map information in it for Hawaii. All GPS I have seen advertise "USA and Canada" but I forget if some might say CONTINENTAL USA and Canada. But IF your GPS has map info for Hawaii then the GPS should work there. And Detroit often does not give good responses. I would start by reviewing any product description that came with the car and see if Hawaii is excluded. If Hawaii is NOT excluded, then break out the clubs....

did you ask the dealership if the gps would work in hawaii? I am just wondering. I dont see why it wont work there..the satellite uses a wide angle and I have never been to hawaii and do not know the location relation to the satellite.

Thanks for your help. Actually I found something from Alpine who are the Vendor who make the Chrysler Navigator. I asked Chrysler to take their unit back, make an adjustment on the refund to me, thus enabling me to purchase the updated model direct from Alpine. Believe me when I say that I tried every angle to solve the problem for Chrysler. When will Corporate step up and do what they need to do to service the very expensive cars they sell? They ignore us and hope we will go away. I will be on them about this forever. I will write to every State Attorney General with a plea for justice. I will write to every TV News Station that has a fraud investigation team. I will even carry my own protest sign around the nearest Chrysler dealership if I have to, and finally...I'm even considering hiring a Lawyer!

Thanks for your help. Actually I found something from Alpine who are the Vendor who make the Chrysler Navigator. I asked Chrysler to take their unit back, make an adjustment on the refund to me, thus enabling me to purchase the updated model direct from Alpine. Believe me when I say that I tried every angle to solve the problem for Chrysler. When will Corporate step up and do what they need to do to service the very expensive cars they sell? They ignore us and hope we will go away. I will be on them about this forever. I will write to every State Attorney General with a plea for justice. I will write to every TV News Station that has a fraud investigation team. I will even carry my own protest sign around the nearest Chrysler dealership if I have to, and finally...I'm even considering hiring a Lawyer!

Thanks for your help. Actually I found something from Alpine who are the Vendor who make the Chrysler Navigator. I asked Chrysler to take their unit back, make an adjustment on the refund to me, thus enabling me to purchase the updated model direct from Alpine. Believe me when I say that I tried every angle to solve the problem for Chrysler. When will Corporate step up and do what they need to do to service the very expensive cars they sell? They ignore us and hope we will go away. I will be on them about this forever. I will write to every State Attorney General with a plea for justice. I will write to every TV News Station that has a fraud investigation team. I will even carry my own protest sign around the nearest Chrysler dealership if I have to, and finally...I'm even considering hiring a Lawyer!

Thanks for your help. Actually I found something from Alpine who are the Vendor who make the Chrysler Navigator. I asked Chrysler to take their unit back, make an adjustment on the refund to me, thus enabling me to purchase the updated model direct from Alpine. Believe me when I say that I tried every angle to solve the problem for Chrysler. When will Corporate step up and do what they need to do to service the very expensive cars they sell? They ignore us and hope we will go away. I will be on them about this forever. I will write to every State Attorney General with a plea for justice. I will write to every TV News Station that has a fraud investigation team. I will even carry my own protest sign around the nearest Chrysler dealership if I have to, and finally...I'm even considering hiring a Lawyer!

simply buy a stand-alone GPS like the Garmin Nuvi 350 for $625? It has voice instructions with street names and so forth.... Check your online shopping bots. You place the Nuvi 350 on the windscreen [in a corner or at the top] and then you have a heads-up display just like contemporary military and commercial aircraft. And these GPS units are superceeded with better models every 6 months, so the one in your car is kinda obsolete now.