- Report: #1352299
Complaint Review: Chrysler Capital - Dallas Texas
Reported By:
Average Married Guy w/ 3 kids -
LOCKPORT, Illinois, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Chrysler Capital
Dallas, Texas, USA
Web:
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Business Rating:
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Chrysler Capital Will not allow over-payment to principle Dallas Texas
*Consumer Comment: Oh Poor Baby, That Must Be So Hard!
*Author of original report: Deep breath Jim
*UPDATE Employee: We'd be happy to look into this for you
*Author of original report: Apparently you're not following up from initial request???
*UPDATE Employee: We were not aware this is a duplicate complaint
Your loan is $450, you pay $500 every month in an effort to pay down your loan and save yourself longterm interest charges. The application of the extra $50 to your principle balance IS NOT AN OPTION with Chrysler Capital. Never experienced, never heard of such a simple failure with a major financial institution. Stay away, if this option is not available, it demonstrates the true intention of the company to nickel and dime their customers. Their answer is to physically call in every month and request the over-payment be applied to principle. Embarrassingly awful...
5 Updates & Rebuttals
Santander Consumer SMCS
Dallas,Texas,
USA
We were not aware this is a duplicate complaint
#2UPDATE Employee
Wed, February 01, 2017
Hello, we are now aware that this is a duplicate review related to the same issue you had raised. We had called you and left a message to follow up. Feel free to call us at your convenience with the number provided on your voicemail. Thank you again for the feedback and we're looking forward to working with you on this issue.
Apparently you're not following up from initial request???
#3Author of original report
Wed, February 01, 2017
I am still awaiting a return call from Misty in your social media dept. She contacted me on 1/27/17 regarding the issue from this original report! You say that you'd be happy to "look into this". So is Misty not going to follow up with me? Or do you not have a record of my three contacts with your media dept and customer service department in the last 4 business days? It seems like you need to be more concerned about your ability to follow up with current claims than simply post your willingness to help.
Santander Consumer SMCS
Dallas,Texas,
USA
We'd be happy to look into this for you
#4UPDATE Employee
Wed, February 01, 2017
Hello,
Thank you for your feedback. We’ll be happy to look into this issue for you. Please complete this form on our website at https://www.santanderconsumerusa.com/customers/share-your-experience and someone from our team will contact you. Thank you – Santander Consumer USA Social Media Team
Deep breath Jim
#5Author of original report
Fri, January 27, 2017
12 extra phone calls per year, 10 minutes per call. Not sure why you use the verbiage that you do (poor baby?), but to answer your question, No, I do not want to spend 2 hours a year on the phone for a request that nearly ever vendor provides as a standard option. Are you a standard troll or one incentivised by a third party?
Jim
USAOh Poor Baby, That Must Be So Hard!
#6Consumer Comment
Fri, January 27, 2017
Let's see...you want to pay down the principal quicker which of course, will benefit you over time. To do so, they say YOU must call them in advance? Over time, yes, you could save on interest. However, you don't want to make the effort of a simple phone call to get that done. Golly, that must be so back breaking to get done!
