- Report: #1333750
Complaint Review: Chrysler Corporation FCA US LLC - Auburn Michigan
-
Author Confirmed
Why?
Chrysler Corporation FCA US LLC
P.O. Box 21-8004 Auburn, 48321-8004 Michigan, USA
Phone:
1-800-992-1997
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Chrysler Corporation FCA US LLC Put at risk, lied to, forgotten Auburn Michigan
I purchased a 2013 Jeep Grand Cherokee in July of 2015. Still under warranty. Was notified if one recall around Nov. of 2015. When I checked on recall it had been fixed in 2014 in Hendersonville, NC On October 10,2016 on my way home at 8:30-9 pm my Jeep suddenly loss power, everything from windshield wipers to instrument panel went crazy then the whole thing shut completely down, the hazard lights would not even work. When I finally got my husband there and he checked battery it was so hot it almost burnt his hand. We were almost hit by another truck because hazard lights not working. We finally got a tow truck there to get it home and then the next day to a jeep dealership Griffin's in Rockingham, NC I called the Chrysler Corporation found out there were 2 recalls on it one for the electrical/alternator/generator system and the fuel pump relay system both ending in catastrophic failure. They said they would have it fixed since still under warranty. They were suppose to help in getting a rental til mine was fixed - they did not. While waiting for them I was left without a way to get to where I needed to be and then a week later they try to stick me with paying for a new battery to replace the one their recall burnt out, almost $300.00. When I called back in upset about the situation and requested that same person I was speaking with not call me back they decide to close the case. Now I have to open another file and wait another 24 or so hours for someone else to call me back. I paid $21-22,000 for a jeep with serious recalls no one informed me of. Was left stranded on a dark back road at night without even the hazard lights working. We are self employed and couldn't make appointment scheduled, lost a 1875 sq ft tear-out and reinstall flooring job, I couldn't go by and check on parents one with dementia and one still recovering from quadruple bypass surgery. Haven't asked anyone to reimburse for any of that just cover the battery cost and reimburse me towing charges. Now I would really like for them to buy the thing back for what I owe. I'm worried about what else could be wrong that they are not telling me about. I have a lot of concerns. Please tell me what I can do, its not right for corporations to get away with putting the very people supporting them at risk.
