Jerry
Captain Cook,#2Author of original report
Mon, November 16, 2009
2nd update 11/15/09 attempt
After reading a lot of various internet post and rebuttals from Cinergy Health I called there Chief Compliance Officer (CCO) Mr David Dimlich on 11/13/09 and had a return phone call within 2 hours. David was concerned about what I was experiencing in service from Cinergy Health and the underwriter of the policy American Medical and Life Insurance ( AMLI ) which is the responsible party for paying claims. I have understood from the time of insurance purchase that I was buying a Limited Health Insurance policy and was clearly informed on phone sales and in policy documents.
The delays in processing my claim are a concern for Cinergy health and David is doing all he can to help expedite my payment. He has asked AMLI to contact me personally and to rectify this situation, I will advise him of any progress from his effort.
David understands my concerns in continuing to trust AMLI to provide the coverage they are obligated to under the policy. As the broker selling coverage and policies of insurance Cinergy Health can not control the service provided by the underwriter AMLI . David has accepted my cancellation request without problem and provided credit of some premiums paid to compensate me for my problems and time. I will apply the credits to the medical charges incurred and continue to pursue AMLI to provide the coverage contracted for.
I am pleased with service from Cinergy Health and the responsive action I have received from them and would consider purchasing coverage through them in the future if a proven reputable underwriter is providing the coverage and support services.