- Report: #102349
Complaint Review: Cinguar Wireless - Raaleigh North Carolina
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Cinguar Wireless
2624 Vega Court Raaleigh, 27614 North Carolina, U.S.A.
Phone:
919-570-1619
Web:
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Cingular Wireless Get a Grip! ripoff Raleigh North Carolina
You are so quick to come to Cingular's defense, I just wonder how you would be if the table was turned. Your confusion comes in the fact that the cost of these so call free phone are included in the plan we pay. Now it is one thing to be loyal but it is another to defend without all the facts.
First, no one gives away anything for free! Just because they use the word free' as a promotion gimmick does not mean that they are actually giving you anything. Cingular's strategy is to offer consumers something that they think they are receiving for free and chances are they will bite and we do, so do you. The cost for these so called free items are buried within the monthly fee.
In order to have your commitment for a specific length of time they get your devotion in an effort to calculate the expected funds as predict future earning. In other words, they cosmetically offer something for your loyalty for two years. Then they creatively draft this contract that obligates you and if you break the contract they will be entitled to some type of reward. They dress all of this up and give it a name called termination fee'. I have been in business too long, not to know how all of this works.
Don't get me wrong, they and thousands of other businesses are in business to make money. But the ethical approach they use is what I have a problem with. Like I said in my earlier posting, I too use to work for the Bell companies and I know too well how they conduct business.
Times may have changed but people are still the same. We still like to know that when we patronize a business we receive, and some expect, a certain amount of appreciation. That appreciation can come in the form of a simple change to a rule that is not written in stone. Secondly, do not falsely charge customers for calls they do not make and attempt to convince them that they made these calls, we are not all crazy.
Thirdly, don't bite off your nose to spike of your face, in order words don't run away a good customer. I understand too well how a programmer can easily change a piece of code or miss code an application and the effect can be undesirable, some are never detected.
Before you so quickly jump to their defense think about it; perhaps the majority of us have never spoken too you as a customer rep but the ones that we have we do not appreciate the outcome of the situation. So, unless you are willing to address all of our complaints individually quit while you are ahead.
To be frankly honest with you about something, when I feel that I have been taken advantage of I don't care about a collection agency, I know how to get rid of them too.
Vergie
Raleigh, North Carolina
U.S.A.
First, no one gives away anything for free! Just because they use the word free' as a promotion gimmick does not mean that they are actually giving you anything. Cingular's strategy is to offer consumers something that they think they are receiving for free and chances are they will bite and we do, so do you. The cost for these so called free items are buried within the monthly fee.
In order to have your commitment for a specific length of time they get your devotion in an effort to calculate the expected funds as predict future earning. In other words, they cosmetically offer something for your loyalty for two years. Then they creatively draft this contract that obligates you and if you break the contract they will be entitled to some type of reward. They dress all of this up and give it a name called termination fee'. I have been in business too long, not to know how all of this works.
Don't get me wrong, they and thousands of other businesses are in business to make money. But the ethical approach they use is what I have a problem with. Like I said in my earlier posting, I too use to work for the Bell companies and I know too well how they conduct business.
Times may have changed but people are still the same. We still like to know that when we patronize a business we receive, and some expect, a certain amount of appreciation. That appreciation can come in the form of a simple change to a rule that is not written in stone. Secondly, do not falsely charge customers for calls they do not make and attempt to convince them that they made these calls, we are not all crazy.
Thirdly, don't bite off your nose to spike of your face, in order words don't run away a good customer. I understand too well how a programmer can easily change a piece of code or miss code an application and the effect can be undesirable, some are never detected.
Before you so quickly jump to their defense think about it; perhaps the majority of us have never spoken too you as a customer rep but the ones that we have we do not appreciate the outcome of the situation. So, unless you are willing to address all of our complaints individually quit while you are ahead.
To be frankly honest with you about something, when I feel that I have been taken advantage of I don't care about a collection agency, I know how to get rid of them too.
Vergie
Raleigh, North Carolina
U.S.A.
1 Updates & Rebuttals
Chris
Dallas,Texas,
U.S.A.
Get a Clue
#2UPDATE Employee
Sat, August 07, 2004
Let me explain to you how EVERY wireless company (but it this case Cingular) works.... 1. They BUY the phones from the manufacturers, i.e. Nokia, Motorola, Sony Ericsson, etc. Those manufacturers have to stay in business so they DO CHARGE the carrier (Cingular) for the equipment. 2. Obviously, since Cingular has to buy the equipment, they must SELL the equipment, right? But, wait, nobody wants to pay for the equipment. They want it for free, because they think Cingular makes their own phones and it doesn't cost them anything. 3. To make up the cost of the phone, Cingular has the customer sign a contract, assuming they will make back the money on the equipment monthly.....also, keep in mind, the monthly rates pay for employees, networks (billions of dollars a month), advertising, retail space, utilities, etc. 4. If you cancel that contract, they may not make up the cost of the phone, because the cost of the phone is spread out over the length of the agreement...again, most of the profit monthly pays for the above-mentioned items. That is why they charge the termination fee. There ya go, in a nutshell. If the company gave upgrades before the contracts were up to everyone (and they would have to for everyone if they did for one person because friends, family, the rest of the customers in the store, etc, ask why bob got one early and they didn't) they wouldn't make any money, and unfortunately customers don't understand, a company is in business to make money.
