- Report: #317379
Complaint Review: Cingular/ ATT - Little Rock AR Arkansas
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Cingular/ ATT
1700 Cantrell Rd Little Rock AR, AR Arkansas, U.S.A.
Phone:
800-3310500
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Cingular/ ATT rollover minutes ripoff Cantrell Rd Little Rock Arkansas
Cingular + ATT customers. How are your rollover minutes doing? I was just ripped off by ATT for 2200 minutes. Attorney Generals Office was of NO help. Watch your minutes closely. Cingular was a good company until ATT took over. I have talked to other ATT customers who say their minutes are also disappearing. Maybe a Class Action Suit; cost me over $860.00 TO GET OUT
Mary
Westfield, Massachusetts
U.S.A.
Mary
Westfield, Massachusetts
U.S.A.
1 Updates & Rebuttals
Jsm42103
Ocala,Florida,
U.S.A.
use your self service options then!
#2UPDATE Employee
Fri, June 27, 2008
Reading your complaint about the company about your rollover minutes. More info other than your minutes were "disappearing" is needed for this. Did you change your plan? Did you use more minutes than normal for a few months? Did you use the "star services" or check the minutes online or on your bill to know what you had available? If not then come on!! If you call customer service and sit on hold the IVR continuously tells you about "Star services" to check your minutes, check your bill balance, check your data usage or pay your bill thru those services available. Also tells you about the web site to check your minutes AND a copy of the rollover balance is listed EVERY MONTH on your statement. Along with the web site listed atleast 2-3 times thru out the bill. If you don't use those available services to track your minutes then it's your own fault! If you didn't know about those services then again it is your own fault b/c you obviously don't read your bill or if you do call into customer service don't LISTEN to the important messages that are there when you are on hold. I have worked for the company for 5 years before it became at&t and the star services have been available for atleast 3-4 years. People don't use the star services b/c they BELIEVE they are ok in minutes. When the bill comes in CLEARLY ON pages 1 and usually 3 or 4 of the bill the rollover minutes are listed. It is the CUSTOMERS responsibility to check their minutes and know where they are at for usage and whats available. Not the companies to hold the hand of the customer and make sure they are doing their part to avoid those types of bills. On top of it - usually if you call customer service and the first thing out of the customers mouth is yelling and screaming about how they didn't use those minutes and what a rip off it is then YES you won't get any credit nor exception. at&t has a very good policy when it comes to issuing credit and re-rating customers accounts but if the customer is not willing to correct the issue on their end either by changing the plan or changing their usage then the customer WILL be responsible for the charges. The customers gotta be willing to accept their own actions also it's not always the companies fault. Remember that....
