- Report: #227589
Complaint Review: Cingular - Little Rock Arkansas
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Cingular
17000 Cantrell Road Little Rock, 72223 Arkansas, U.S.A.
Phone:
800-331-0500
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Cingular ripoff dishonest disconnection fees Little Rock Arkansas
First I called Cingular to complain about poor reception and was informed that this was probably related to the equipment I was using. Cingular issued me 3 new devices for 3 lines that had a problem, the 4th line kept the original phone.
All 3 devices turned up faulty within a 3 month period. I spent many hours and many occasions on the phone with customer service, was handed off to different departments, and even had to go to different store locations to try and resolve these issues, to no avail. My youngest daughter had a total device failure, and was without a phone for over a month. Still customer service was not willing to settle my issue to my satisfaction.
Then the beginning of September 2006 the same daughter entered college at Franklin Pierce in Rindge, NH. Cingular has absolutely no reception at this campus, so I was forced to switch my family plan to another wireless company. Since the switch occurred due to no service from Cingular, I am not responsible for disconnection charges on the 4 lines on my family plan.
Cingular turned my account over for collection within a month, without responding to my correspondence. The collection agency contacted me and referred me back to cingular after I faxed my letter that was send to cingular informing them of my reasons why no charges are owed. The same customer service department that gave me the run-around on many occasions, again put all blame on me and the situation is not settled.
Margit
Hampstead, New Hampshire
U.S.A.
All 3 devices turned up faulty within a 3 month period. I spent many hours and many occasions on the phone with customer service, was handed off to different departments, and even had to go to different store locations to try and resolve these issues, to no avail. My youngest daughter had a total device failure, and was without a phone for over a month. Still customer service was not willing to settle my issue to my satisfaction.
Then the beginning of September 2006 the same daughter entered college at Franklin Pierce in Rindge, NH. Cingular has absolutely no reception at this campus, so I was forced to switch my family plan to another wireless company. Since the switch occurred due to no service from Cingular, I am not responsible for disconnection charges on the 4 lines on my family plan.
Cingular turned my account over for collection within a month, without responding to my correspondence. The collection agency contacted me and referred me back to cingular after I faxed my letter that was send to cingular informing them of my reasons why no charges are owed. The same customer service department that gave me the run-around on many occasions, again put all blame on me and the situation is not settled.
Margit
Hampstead, New Hampshire
U.S.A.
3 Updates & Rebuttals
Teena
Donelson,Tennessee,
U.S.A.
well,,,,
#2Consumer Comment
Fri, March 02, 2007
Now, even though your daughter had no reception, the other 3 lines were still in a coverage area. So you should be responsilbe for cancelation fees. As for the equipment, they have a one year warranty, so if there were mechanical issues, they should have been repaired. There is a warranty exchange department that usually process exchanges seamlessly
Margit
Hampstead,New Hampshire,
U.S.A.
looking for suggestions
#3Author of original report
Thu, January 18, 2007
I have been informed that this bill will be reported to credit bureaus in February. I have tried to reach a well-informed customer rep, but Cingular pays their people to make up lies, based on getting a different piece of information or a different reason why I owe different amounts of money. Not the employees fault, we all need our jobs. I will continue the fight, and am looking for feedback from people in the same situation, or people that have faught and won.
L
Dallas,Texas,
U.S.A.
Use to work for them and they are not right at all.
#4UPDATE EX-employee responds
Wed, January 17, 2007
Let me inform you of this. the balance that was sent to the third party now has been assesed an 18% fee of collection and the company the account was sent to has possibly reported you the credit bureaus. Cingular has no remorse at all for setting people up for bad credit nor will they back down on charging the consumer what they feel is right. they even fire their employees for not paying their bills so you know the company is no good at all.
