- Report: #2312
Complaint Review: Circuit City - Nationwide
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Author Not Confirmed
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Circuit City
Nationwide, U.S.A.
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Beware Extended Service Agreement
We purchased a Sony Camcorder from the local Circuit City store about 2 1/2 years ago. The salesman told us that the service agreement would cover annual cleanings including sand that might get on the camcorder from use at the beach.
Last year the camcorder needed repairs and the repair center claimed that sand had caused the problem and therefore according to their policy this was considered accidental and therefore not covered. They even tried to charge us for the cleaning. We paid the repair bill but not the cost of cleaning.
This year the exact same thing happened again. And again they claim the problem is sand even though we took extra care to avoid this problem. The accumulated repair bills plus the cost of the original 3 year service agreement have now totaled $390.00.
Their salesman mislead us, their service agreement is worthless, and after pursuing all channels within Circuit City they have provided no remedy other then take more of our money.
I have owned other camcorders and have never heard of this problem happening before. Am I stuck with a lemon camcorder?
Circuit City certainly doesn't care.
Last year the camcorder needed repairs and the repair center claimed that sand had caused the problem and therefore according to their policy this was considered accidental and therefore not covered. They even tried to charge us for the cleaning. We paid the repair bill but not the cost of cleaning.
This year the exact same thing happened again. And again they claim the problem is sand even though we took extra care to avoid this problem. The accumulated repair bills plus the cost of the original 3 year service agreement have now totaled $390.00.
Their salesman mislead us, their service agreement is worthless, and after pursuing all channels within Circuit City they have provided no remedy other then take more of our money.
I have owned other camcorders and have never heard of this problem happening before. Am I stuck with a lemon camcorder?
Circuit City certainly doesn't care.
