- Report: #1033423
Complaint Review: Circuit City - Pensacola Florida
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Circuit City
Pensacola, 32526 Florida, U.S.A.
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Circuit City JVC Camcorder Repair that will never happen , just a run-around
Took camera to Circuit City in Pensacala, Fl where I purchased it. I was told to write on a card what I wanted fixed and pay $32 in advance. I wrote I wanted "the record buton fixed". About 2 weeks later I received a call from JVC and said it would cost $168 to fix the camera. When I asked why the cost was so high they said they also had to clean it and adjust the zoom. I told them I did not want it cleaned and that the zoom was working fine. They said the had an agreement with Circuit City that they had to fix anything "they thought needed to be fixed".
I went to Circuit City and said I only wanted the record button fixed as I had requested and they said that I had to have all repairs, cleaning and adjustment done according to JVC. I told them to return my camera and wanted my $32 back, since I was not told of "the agreement Circuit City has with JVC" and I would not have left the Camera if I had been told.
They would not refund the money. I also asked to speak to a manager and called the Corporate Offices. When I went to Circuit City to pick up the camera, the clerk said she had never heard of this agreement. In my opion this is the same as stealing.
I went to Circuit City and said I only wanted the record button fixed as I had requested and they said that I had to have all repairs, cleaning and adjustment done according to JVC. I told them to return my camera and wanted my $32 back, since I was not told of "the agreement Circuit City has with JVC" and I would not have left the Camera if I had been told.
They would not refund the money. I also asked to speak to a manager and called the Corporate Offices. When I went to Circuit City to pick up the camera, the clerk said she had never heard of this agreement. In my opion this is the same as stealing.
