- Report: #144524
Complaint Review: Circuit City - Rego Park New York
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Author Confirmed
Why?
Circuit City
9605 Queens Blvd, New York, NY Rego Park, 11374 New York, U.S.A.
Phone:
718-275-2077
Web:
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Circuit City ripoff and scam, scam and ripoff Rego Park New York
Well were do I satrt. I bought Polaroid digital camera on May 29 from Circuit City website, picked up and tested same day, it wasn't working. So I took it back to the store (different location).
To my surprise there was a restocking fee of 15% imposed. I asked to talk to the manager and he came out after 15 or 20 min of wait. His name was Gerry and he was very unhelpful. Basically he told me that there is nothing he can do and it is a company guideline to charge restocking fee even if product is defective, however I have an option to exchange this camera for the same type and model. I refused and explain that I don't want same model since the first one I bought is not a good quality.
Basically I paid around $12 for nothing. In the future I would not buy anything from Circuit City and make sure that everyone I know will do the same.
So much for customer satisfaction!
Lenny
Richmond Hill, New York
U.S.A.
To my surprise there was a restocking fee of 15% imposed. I asked to talk to the manager and he came out after 15 or 20 min of wait. His name was Gerry and he was very unhelpful. Basically he told me that there is nothing he can do and it is a company guideline to charge restocking fee even if product is defective, however I have an option to exchange this camera for the same type and model. I refused and explain that I don't want same model since the first one I bought is not a good quality.
Basically I paid around $12 for nothing. In the future I would not buy anything from Circuit City and make sure that everyone I know will do the same.
So much for customer satisfaction!
Lenny
Richmond Hill, New York
U.S.A.
1 Updates & Rebuttals
Chris
York,Pennsylvania,
U.S.A.
Ha! Of course the camera isnt of good quality!
#2UPDATE Employee
Mon, June 13, 2005
Of course the camera isnt of good quality! Its 3.2 megapixels with a 3x digital zoom, what did you expect. I cant believe I'm the one telling you this but you get what you pay for. The store was more then generous in alowing you to swap the camera out. It was YOUR choice not to get the same model. I never get why people think they can "test drive" products. That is why there are still brick and mortar stores, so you can try out the product. You made an ill-informed decision and now have to live with it. Why should Circuit City have to pay for your inability to make intelligent decisions.
