Valerie
Addison,#2Consumer Comment
Sat, February 21, 2009
2/20/09: JUST got off the phone with a Cirro rep while ago, and couldn't believe the audacity that this woman had to sit there and bold-face lie to me when I know d**n good and well what is happening in my world. LAST June reps at Cirro kept calling me and bugging me to renew my contract, and I knew darn good and well I didn't want to because I was already angry at them for the way they'd done me the previous 2 years. I mean lie after lie, and no matter what you do you just can't win; they have us by the balls. And they know it. But she convinced me to renew based on one thing - the promise of 14 cents/kwh locked in for a whole year. I agreed after making sure about all the details, and she stated we would be recorded while I verbally agreed to this new contract. WELL I noticed my bills coming in since, and were always showing different amounts (always higher) of course, [Cents/KwH] ~ so I called to see what's up with that......... I quickly got some run around about the price of the electricty - how it fluctuates and I'm really paying the 14 cents, but the way they have it figured into my bill it looks like a totally different amount........I said "wait a minute, what???" I mean I knew this Rep was really feeding me some major bull s**t. I knew now - once and for all - that they just flat out LIED to me, and will tell you anything to try to smooth over the problem at hand. OMG they will sit there and literally insult a person's intelligence, say ANYTHING at all, to get the problem resolved temporarily, like we are just so stupid we don't know what time it is. When I asked how my bill could be so freaking high ($200) when it's dead of winter, I live alone in an apt, I use only a small fireplace heater in my living room to heat one room up with and I use blankets to cover up with while watchng TV, I don't have many lights burning cause I like the little night-lights and candles, that .......basically I'm very efficient and energy-conscious; so how is it that my bill could be $200??? Well, it got me nowhere because that's how they are trained - to make us more confused and just throw our hands up at the confusion.....She told me I should get on a contract since I'm not on one and that I'm @ variable rate; I told her I am on a contract at 14 cents and she just kept saying, no, no your not on contract that's why your bill is so high. I told her I strictly remember being put on one and being told that the conversation is recorded and the chills I felt going down my spine because of another year of committment to these tyrants! Long story short as possible, I told her I wanted a supervisor to pull the phone recording from June 08 and I want her And myself to listen to it together and she assured me that the s-visor would call me Monday. GOOD PEOPLE OF TEXAS - TAKE SOME ADVICE IF YOU WANT TO SAVE YOURSELF SOME MAJOR PROBLEMS AND HEADACHES - STAY AS FAR AWAY FROM CIRRO AS POSSIBLE - GO WITH ANY OTHER COMPANY, DON'T LET PRICE BE THE REASON YOU GET SCREWED BY THEM! YOU WILL CERTAINLY REGRET IT........... THEY NEED TO BE CLOSED DOWN AND BE ORDERED TO PAY BACK ALL THE MONEY THEY HAVE PILFERED FROM THEIR CLIENTS. Oh and one other thing, if you do get your electricity disconnected at Cirro because you couldn't pay your bill all in full or because of oversight, or whatever the case may be, they will charge you $125 plus the bill you owe - to turn it back on. This is a FACT. I'm running as fast as I can away from these tyrants......and never looking back. What they do is illegal to people, falsifying contracts, statements, and cheating them out of their money year after year, after year......... Angry in Addison, Never use Cirro Energy again for my electric provider!!