- Report: #809691
Complaint Review: Cisco Home Products Store - Internet
-
Author Not Confirmed
Why?
Cisco Home Products Store
Internet, United States of America
Phone:
1-714-294-3365
Web:
www.homestore-ca.cisco.com
Categories:
Business Rating:
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Cisco Home Products Store Pure Networks, Network Magic Pro v5.5 purchase for $39.99 US. Given license key & dead suspicious download URL, Internet
Downloaded software trial version & later purchased legal licensed copy of same Network Magic Pro v5.5 but found supplied license key and web address unusable. Contacted technical support & she remotely analysed my computer later deciding to refer me to a support engineer on the following day.
Second day support engineer didn't question my computer setup and directed me to a download link for replacement software which was more corrupted and still directed me to the same faulty website for software license enabling.
I discussed this experience with my son, a graduate software engineer who works for a high tech US company. We are amazed that Cisco, a responsible well lnown network supplier would be associated with such a questionable enterprise.
I have wasted 6-7 hours time and 40 dollars out of pocket expense with nothing accomplished other than a bad experience with the company!
Second day support engineer didn't question my computer setup and directed me to a download link for replacement software which was more corrupted and still directed me to the same faulty website for software license enabling.
I discussed this experience with my son, a graduate software engineer who works for a high tech US company. We are amazed that Cisco, a responsible well lnown network supplier would be associated with such a questionable enterprise.
I have wasted 6-7 hours time and 40 dollars out of pocket expense with nothing accomplished other than a bad experience with the company!
