Flynrider
Phoeix,#2Consumer Comment
Tue, December 30, 2008
Yet you also said, "I started enrolling customers in the Sears Choice Rewards no fee without even asking their permission." Presumably to cover your own butt with regards to sales. Citi is probably just as miserable to work for as most faceless financial institutions, but if you find yourself in a job that you know you can't do (such as sales), you're not going to keep it by gaming the system. If I was a cardholder, I don't think I'd be very happy having you enroll me in a program without my permission.
Ex-citibankemployee20
Jacksonville,#3UPDATE EX-employee responds
Tue, December 30, 2008
In my opinion too, Citibank is a bad place to work. They do not give the associates any knowledge to do their job. They tell you what buttons to push and the program then tells you what to do next. This is very frustrating for the person answering your call and 90% of the time explains their attitude. Most of the time they agree with what you (the customer) are saying, but, feel helpless. Ex: You want to adjust a late fee because the customer deserves the fee to be adjusted. You push the button and the system tells you no adjustment. So, you try again by pushing a different button (one you know you should not push). Yes! It worked! The late fee is adjusted and the customer is happy. Good for you for caring and taking the time! Now, you are being written up for pushing the wrong buttons and adjusting too many late fees. I understand. BUT, YOU KNOW YOU WERE WRONG FOR SLAMMING CUSTOMERS. PERIOD. TAKE RESPONSIBILITY FOR YOUR OWN ACTIONS. According to your statement, you were fired for slamming. You're not eligible for unemployment. Good luck to you and I hope your next job is with a company that respects their employees!!!! *the above statement is solely my opinion and in no way should be considered fact
Laurie
Haslet,#4Consumer Comment
Fri, December 19, 2008
If what you say is true - we have another credit card company ripping off its customers. GEE what a surprise. NOT between credit card and mortgage companies - its no wonder that we have an ECONOMIC CRISIS on our hands. They do what they want regardless of laws! Report their actions to the Federal Trade Commission. At the very least they will be investigated.