- Report: #303493
Complaint Review: Citizens Bank Citizens Financial Group - Providence Rhode Island
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Citizens Bank Citizens Financial Group
One Citizens Plaza Providence, 02930 Rhode Island, U.S.A.
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Citizens Bank, Citizens Financial Group NSF Fees Ripoff Providence Rhode Island
STEPHEN D. STEINOUR
President and Chief Executive Officer, Citizens Financial Group
Citizens Financial Group
One Citizens Plaza
Providence, Rhode Island 02903
Re: Citizens Bank Acct# X
Dear Mr. Steinour:
I am writing to you to express that I disagree with your NSF fee schedule.
It appears that you enjoy, I do mean enjoy, collecting $39 for each NSF fee that a consumer might incur. It appears that your bottom line profit is made up of these fees paid by members. What happened to making an honest living?. I recently had an error in my checking account due to automated payments to my creditors and you collected $195 for 5 NSF fees.
The irony is that when your bank did not post my $200 deposit, back in July 2007, made into an ATM on time, I did not ask for late charges from you. Yes, thats correct, I made a deposit in an ATM of $200 cash, but your bank accused me of not putting any cash into the envelope, when all was said and done, it was your mistake. I did not receive any fees for your error, just an apology.
But make no bones, when I made an error and you charged me $195 for NSF, you collected $39 per instrument. Thats 5 instruments for a total of $195. Your bank is crooked and your process for someone who never had NSF is wrong, simply wrong. I suggest you made good and reverse the fees you charged me.
I spoke with Linda Firth, claiming to be a supervisor, who declined to work with me and reverse these ridiculous charges.
I will be closing my account with your bank and another promise I make is that I will be influencing any person I come in contact with to use any other bank but Citizens Bank.
I await to hear from you in hopes you might change my mind.
Citizens bank suck
Tampa, Florida
U.S.A.
President and Chief Executive Officer, Citizens Financial Group
Citizens Financial Group
One Citizens Plaza
Providence, Rhode Island 02903
Re: Citizens Bank Acct# X
Dear Mr. Steinour:
I am writing to you to express that I disagree with your NSF fee schedule.
It appears that you enjoy, I do mean enjoy, collecting $39 for each NSF fee that a consumer might incur. It appears that your bottom line profit is made up of these fees paid by members. What happened to making an honest living?. I recently had an error in my checking account due to automated payments to my creditors and you collected $195 for 5 NSF fees.
The irony is that when your bank did not post my $200 deposit, back in July 2007, made into an ATM on time, I did not ask for late charges from you. Yes, thats correct, I made a deposit in an ATM of $200 cash, but your bank accused me of not putting any cash into the envelope, when all was said and done, it was your mistake. I did not receive any fees for your error, just an apology.
But make no bones, when I made an error and you charged me $195 for NSF, you collected $39 per instrument. Thats 5 instruments for a total of $195. Your bank is crooked and your process for someone who never had NSF is wrong, simply wrong. I suggest you made good and reverse the fees you charged me.
I spoke with Linda Firth, claiming to be a supervisor, who declined to work with me and reverse these ridiculous charges.
I will be closing my account with your bank and another promise I make is that I will be influencing any person I come in contact with to use any other bank but Citizens Bank.
I await to hear from you in hopes you might change my mind.
Citizens bank suck
Tampa, Florida
U.S.A.
