- Report: #292715
Complaint Review: Citizens Bank - New Jersey
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Author Confirmed
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Citizens Bank
www.citizensbank.com New Jersey, U.S.A.
Phone:
856-939-2855
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Citizens Bank If you Dont Ask, They wont Tell! Magnolia New Jersey
About 2 weeks ago I recieved my bank statement from Citizens Bank stating that I was -$2 in my account. I was puzzled because I have overdraft protection which draws it right from my savings. I was also told that this was a "No maintenance account." So before I could even investigate, I was sent a letter stating that I was $72 overdrawn. I called to find out why. They said that after being in the negitive for 6 days, they charge a finance fee of $35. I asked where was my notice? They said I should have recieved one, but I never did.
So, I asked why was my account overdrawn $2 in the first place and they said I was charged $2 for a balance inquiry. I never payed for a balance inquiry in my entire life!! When I opened the account I was told that if I "withdraw money" from a non-Citizens Bank ATM that I would be charged a fee, not if I got a balance inquiry. I told that to the customer service representative and to their manager and I was shocked at what they said next. The manager said that if I don't ask, then they won't tell me!
I read through my paper work and did not find written down anywhere that If I made an inquiry, that I would be charged, No bank does that! So after 5 more calls to the bank, they agreed to credit my account $35. Thanks Citizens Bank, Thanks for nothing!!! I still owe $37 and I should not owe anything at all! I will be closing my account!
Single mother
Somerdale, New Jersey
U.S.A.
So, I asked why was my account overdrawn $2 in the first place and they said I was charged $2 for a balance inquiry. I never payed for a balance inquiry in my entire life!! When I opened the account I was told that if I "withdraw money" from a non-Citizens Bank ATM that I would be charged a fee, not if I got a balance inquiry. I told that to the customer service representative and to their manager and I was shocked at what they said next. The manager said that if I don't ask, then they won't tell me!
I read through my paper work and did not find written down anywhere that If I made an inquiry, that I would be charged, No bank does that! So after 5 more calls to the bank, they agreed to credit my account $35. Thanks Citizens Bank, Thanks for nothing!!! I still owe $37 and I should not owe anything at all! I will be closing my account!
Single mother
Somerdale, New Jersey
U.S.A.
6 Updates & Rebuttals
Striderq
Columbia,South Carolina,
U.S.A.
Non-bank ATM fee...
#2Consumer Comment
Fri, December 21, 2007
Many banks charged a fee if you use a non-bank ATM for any transaction, to include a balance inquiry. This is on top of whatever fee the bank that owns the ATM might charge. If there are any ATMs from your bank available, it makes sense to use them and not be charged any fee at all.
Striderq
Columbia,South Carolina,
U.S.A.
Non-bank ATM fee...
#3Consumer Comment
Fri, December 21, 2007
Many banks charged a fee if you use a non-bank ATM for any transaction, to include a balance inquiry. This is on top of whatever fee the bank that owns the ATM might charge. If there are any ATMs from your bank available, it makes sense to use them and not be charged any fee at all.
Striderq
Columbia,South Carolina,
U.S.A.
Non-bank ATM fee...
#4Consumer Comment
Fri, December 21, 2007
Many banks charged a fee if you use a non-bank ATM for any transaction, to include a balance inquiry. This is on top of whatever fee the bank that owns the ATM might charge. If there are any ATMs from your bank available, it makes sense to use them and not be charged any fee at all.
Striderq
Columbia,South Carolina,
U.S.A.
Non-bank ATM fee...
#5Consumer Comment
Fri, December 21, 2007
Many banks charged a fee if you use a non-bank ATM for any transaction, to include a balance inquiry. This is on top of whatever fee the bank that owns the ATM might charge. If there are any ATMs from your bank available, it makes sense to use them and not be charged any fee at all.
Single mother
Somerdale,New Jersey,
U.S.A.
Citizens Bank Refunded My Account!
#6Author of original report
Fri, December 21, 2007
I received a call the same night from the bank manager Olga. She was wonderful!! She applyed the $72 back to my account. Her exact words were " I understand that you are new to the bank and that you didn't know about the charges. I may work here, but Im still human." And she refunded my account!!! Dave Buke on the other hand, sucks as a manager and a person!!
Robert
Wallingford,Connecticut,
U.S.A.
From Citizens bank statement of fees....
#7Consumer Comment
Wed, December 19, 2007
Non-Citizen's ATMs/Withdrawls, Transfers, Balance Inquiries, Mini-Statements...$2.00. Further down the page... Sustained Overdraft Fee....$35.00. You should give your account terms and conditions a read sometime, then you'd know.
