- Report: #1006629
Complaint Review: CityGrid Media - Internet California
Reported By:
Mark -
ATLANTA, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
CityGrid Media
8833 W. Sunset Boulevard West Hollywood, CA 90069 Internet, 90069 California, United States of America
Phone:
310.360.4734
Web:
www.citygrid.com
Categories:
Business Rating:
(0)
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CityGrid Media Lies, Deception, and Ripoffs...... OH MY! Internet, California
TOTAL RIPOFF. called and claimed to be able to update all our vast info on 100 of 'MicroSites" for mobile, Ipods, etc. I was skeptical and for the OUTRAGEOUS price of $1000 per month... I was even more skeptical. But the deceptive salesman Robert.V and I agreed to a ONE MONTH ONLY TRIAL and we would reassess after the month. If it was GREAT, then I would sign up for an additional contract. IT was USELESS, not even sure if they even did anything as we never saw any evidence of new calls, new clients, or anything.
To boot WE did most of the work updated the data. CG would create skeleton accounts and then we had to make them functional. SO we immediately declined when he called back to sign us up the another contract. NO THANKS- END OF STORY. BUT NO, weeks later we began getting billing and collections letters demanding $1000 for the SECOND month (to which we never contracted). Their slimy phone support (if you can get them to answer) said "your told us 2 days after your contract month, so we "auto renewed you" for another months... so just pay us again... THEN we will stop it.
NO Thanks CityCrap, There own terms of service and agreements are so nonsensical and contradict other paragraphs in that even my attorney was like..(paraphrasing). these guys cant even read and understand their own TOS/Agreement. No where is an AUTO-RENEWAL ever mentioned. Assuming your can find all the info buried under 3-4 levels of hyperlinks and in jargon no one can clearly understand.
My best advise to ANYONE.. avoid CityGrid like the plaque, you don't get what they promise, they will deceive and lie to your just to get you to sign up... they they pretend its your fault for everything they never discussed
Here was Robert's response:
Hello Dr. Long,
The cancelation request was not sent to us until the end of August. That is why auto billing occurred for the second month of service. I apologize for the confusion.
How nice, he apologizes for the deception and smoke and mirrors he deliberately used to get a sale, and as we have proven there IS no AutoRenewal; And even if there were... TWO DAYS and your think your entitled to a months worth of remuneration.
To boot WE did most of the work updated the data. CG would create skeleton accounts and then we had to make them functional. SO we immediately declined when he called back to sign us up the another contract. NO THANKS- END OF STORY. BUT NO, weeks later we began getting billing and collections letters demanding $1000 for the SECOND month (to which we never contracted). Their slimy phone support (if you can get them to answer) said "your told us 2 days after your contract month, so we "auto renewed you" for another months... so just pay us again... THEN we will stop it.
NO Thanks CityCrap, There own terms of service and agreements are so nonsensical and contradict other paragraphs in that even my attorney was like..(paraphrasing). these guys cant even read and understand their own TOS/Agreement. No where is an AUTO-RENEWAL ever mentioned. Assuming your can find all the info buried under 3-4 levels of hyperlinks and in jargon no one can clearly understand.
My best advise to ANYONE.. avoid CityGrid like the plaque, you don't get what they promise, they will deceive and lie to your just to get you to sign up... they they pretend its your fault for everything they never discussed
Here was Robert's response:
Hello Dr. Long,
The cancelation request was not sent to us until the end of August. That is why auto billing occurred for the second month of service. I apologize for the confusion.
How nice, he apologizes for the deception and smoke and mirrors he deliberately used to get a sale, and as we have proven there IS no AutoRenewal; And even if there were... TWO DAYS and your think your entitled to a months worth of remuneration.
