- Report: #520608
Complaint Review: Clean whites/Dazzle smile - Internet
Reported By:
JK -
New York, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Clean whites/Dazzle smile
Internet, United States of America
Phone:
8772926892
Web:
CleanWhites.dazzlesmileteeth.com
Categories:
Business Rating:
(0)
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Clean whites/Dazzle smile Dazzle White/ Dazzle Pro "Free Trial = SCAM", Internet
I read an article saying that Dazzle Smile and Clean Whites were offering free trials, so I signed up for $4. Only after I received my package, did I see the letter that said I was signed up for a monthly subscription. It gave me a website to cancel my subscription, but when I went to do that, it said my subscription is cancelled but there will be 6.99 charge on my card to ship the syringes back to the company! I called the customer service number and talked to a representative, who basically said nothing can be done; this product has tobe returned or i'll be charged the monthly fee ($79.95 or something), so I sucked it up and sent it.
I just checked my cc bill, and there's a charge for 79.95 and when i called the company, they said I was supposed to return it within 10 days, but I returned it in 12 days. WTF?! I even went back to the ordering site and it said return within 14 days if not satisfied.
I was on the phone with the representative all afternon before finally asking for the manager. He was conveniently unavailable, but they took my number down and said they'd call within 24 hours. Seeing the other rip off reports, I'm not very confident that they'll call me back.
I have had very good success with the Better Business Bureau, so I'm going to file a complaint with them. I'm also going go through ftc.gov, which I read on another entry.
I just checked my cc bill, and there's a charge for 79.95 and when i called the company, they said I was supposed to return it within 10 days, but I returned it in 12 days. WTF?! I even went back to the ordering site and it said return within 14 days if not satisfied.
I was on the phone with the representative all afternon before finally asking for the manager. He was conveniently unavailable, but they took my number down and said they'd call within 24 hours. Seeing the other rip off reports, I'm not very confident that they'll call me back.
I have had very good success with the Better Business Bureau, so I'm going to file a complaint with them. I'm also going go through ftc.gov, which I read on another entry.
1 Updates & Rebuttals
Miriam.Hudson
New York,United States of America
Hello,
#2UPDATE Employee
Wed, December 09, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
