Complaint Review: Clearmyrecord.com EAS Technologies Removeit.org Delio Worldwide - Lexington Kentucky

I want to make it clear that I know for a fact that these complaints are from at least 5 former employees, I wrote one of these complaints myself know one of the people who wrote one of the others, two of them have former employees who I knew names's attached to them. I choose not to put my name on here because of what a horrible person Brian Poe is. I love how the company is trying to say that we were let go because of bad performance when over half of the operations staff were laid off due to lack of money, how can you say that Brian Poe the CEO of the company would not make that decision, if he didn't then the company is worse off than expected.

All you current employees who are now telling lies and posting with out your names and bashing others for not putting their's should rememeber a few things. Like the meeting last August where Brian Poe held a meeting stating that if he found anyone looking for another job he would " help them out by firing them." Also during that meeting he told everyone that the company was recently valued and everyone would be recieving their share allocations very soon, have any of you recieved those yet? didn't think so. Since all of us were laid off NOT FIRED how can you say anything about our performance.

Face it you holier than now two faced people Brian Poe is scum the company is a scam and the company will not last past a couple more months then lets see what your position is. One more thing when the company puts their position on here and says that over half of the company was not laid off they are telling the truth only in they still have a very large IT department that makes sure the website is up and running, they have all the upper management still their do you really think these excutives are working on your case? The only remaining people are 2 sales team members, and 2 people to take care of current clients, and 6 or 7 to actually work on your cases, how many clients do you think they can handle with 6 or 7 people? One more thing to show how much of a scam this company is, I have copied a memo from the Director of operations, it is from the time when the Rapid process was stated on the website as 30 days from the time all documention was recieved in order for us to be able to process your case.

The memo clearly states that the customer is not to be notified that everything has been recieved until the file is done and ready to be proofed, meaning everything is recieved and then they take their time finishing it then tell you hey we got everything we need well after the fact this memo is copied below and is from July it is from EAS's own standard operating procedure.
Expungement Assistance Services
Standard Operating Procedures

Rapid Service 30 Day Notification

The "30 business day" expedited policy is established as part of the Expedited Processing service provided by EAS. This policy makes sure that clients of the service are kept updated and notified so that they are pleased with receiving their final packet in a timely manner. It is equally important that EAS employees are able to use this policy in order to retrieve the client information and process the case in the approximated timeframe. Processing the case encompasses keeping the client sufficiently updated throughout the process, having enough time to accurately complete the client's final packet, proofing the final packet, and mailing it to the client within their notified 30 business day period. The goal is to notify the client only when you are sure that EAS can comply with the 30 business day window provided to the client thus avoiding any possibility of a refund.

When a client's file has been completed and turned into the Regional Director for proofing, the director has made all necessary corrections and edits to the file and if applicable has sent it back to the counselor for 2nd changes the client is notified of their 30 business days start date. The client will be sent email notification of the 30 business days start and end date. The email shall read as follows:

Name
Address
City, State, Zip

Hello Mr. /Ms. Name-

Hello and thank you once again for entrusting EAS to help facilitate your needs for criminal record removal. As you know, we work diligently to exceed all of our customers' needs, but our team has been especially focused to meet your personal expectations and timeline.

This letter is to confirm that your 30 business day period for the rapid processing of your application has started provided your account is paid in full. Please note that the start date began on Date. As stated in our Terms and Conditions, this start date is based upon when EAS received all necessary documentation in order to finish processing your file.

EAS will have your Final Packet sent to you within the next 30 business days via U.S. Postal Service. If you have not received notification that your packet was sent by Date, please inform us as we have not met our deadline.

It has been a pleasure assisting you, and we wish you the best of luck. Should you have any further questions regarding your file, or the time frame for your application, please contact us at (800) 870-1617 or [email protected].

Thank you,

Name
Title
Email

Be sure to log the start and end date of in all pertinent spreadsheets and in the database. It is also a good idea to put the end date in your e-mail calendar so that you will be reminded at that time. If the date is nearing within 7-10 days and the packet is still in proofing then please notify the proofing department as well as the general manager of the end date so that they will be prepared to get the packet out.

Below is the information that is included in the terms and conditions:

Client may choose the rapid processing option. This option is available for an additional two hundred fifty dollars ($250) for each state in which the client has charges. The rapid processing option consists of completed documentation to the client within thirty business days excluding weekends and holidays. The 30 day period begins upon receipt of all required documentation to process the client's file and confirmation from the Director's office that the 30 day processing period has begun. Upon retrieval of all documentation, client is notified that the case is on the 30 business day clock. In the event that EAS cannot process the application within the prescribed time frame for any reason other than documentation retrieval, client ineligibility, or lack of cooperation on the part of the client, client will be refunded the rapid processing amount of two hundred and fifty dollars ($250.00). The standard processing fee of four hundred dollars ($400.00) will not be refunded.

Mr. Poe has never degrated or disrespected any employee here at EAS. He gives his time and his money to helping people. I simply cannot believe the vicious attack of a coward that would post such personal attacks. We at the company know who this is and because of Mr. Poe's wishes of not attacking someone publicly like this low character individual we cannot tell you the reasons why this low life was let go. We are committed to helping people, we need good people to do this, we honestly got too big and a bad apple was hired, and now thankfully fired.

Annonymous loser why don't you attack someone who truly wronged you, Mr. Poe wasn't even the one who decided you be let go. Folks we have helped more people clear their good names than any firm or organization on the web. We were the first, are the biggest and the best. You do not have to choose us, but please choose someone and clear your good name because unlike the original poster you probably have one.