- Report: #560123
Complaint Review: Click DVD House - Internet
Reported By:
Jeffrey -
Philadelphia, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Click DVD House
Internet, United States of America
Phone:
Web:
www.clickdvdhouse.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Click DVD House In this "HOUSE", the lights are on, but once they get your money, no one's home! Internet
I ordered Alfred Hitchcock Presents: The Complete Series Box Set. This item is not available on any other site I checked out and the price was really reasonable ($119.90). That should have been my first clue!
When I filled out the information and sent it, I realized I neglected to fill out last part of the shipping address. I sent them an e-mail letting them know about the mistake and gave them the complete shipping address. The next day I saw on my online bank statement that they already deducted the money from my account. I checked my e-mail messages and saw they had not yet replied.
I sent another e-mail with the same message and still no reply. The third day, I was really getting concerned, and sent a third message. This time, not only did I include the same message and shipping information, but a message stating that this was my third attempt to reach them and that "I will be forced to cancel my order if I do not get a reply".
That same day, I received a message stating my "order is successful" it did not mention that they received my message, nor my complete address. I again sent them the complete shipping address and asked them to confirm they had received it.
A day or two later, I got an e-mail stating again that my "order is successful" and also showed my complete shipping address. I was relieved. A few days later there was another message stating that my order has been processed and shipped, again showing the complete shipping address and a USPS tracking number. That all checked out when I went on USPS site and saw the package was on its way.
A few more days pass and I get an e-mail stating that they were canceling my order "as per my request" and they included at the bottom of the e-mail the message I sent them a week ago that stated I would be forced to cancel my order if i do not get a reply confirming they had received the complete shipping address(?)
I sent them another e-mail telling them that I never cancelled the order and that since they chose to, they really need to refund my account (as I noticed they disregarded that little detail on my bank account)! To date, I have yet to receive a reply and I have sent them numerous requests.
It is amazing that this company is quick to take the money out of my account and slow to respond to their customer service e-mails!
The obvious bottom line, please do not order from this company. In my opinion, they are either complete idiots or sleazy scam artists (or both)!
