Complaint Review: Clinician Group - Perrysburg Internet

I have been working with Michael Mobus as a channel partner representative for close to a year.  Michael has proven to be instrumental in the success of our partnership with Clinician Group.  His ability to grasp introductory thoughts and concepts and then mold them into something tangible, functional, usable has been demonstrated several times during our partnership.

Michael is an incredible listener with the ability to provide timely results based on needs.  I have lost count how many times I have told Michael, “That is exactly what we were hoping for.  How did you do it so quickly?”  He works equally well in a group as he does independently.  He does not need be heavily managed.  He gets the job done.

Michael is not only great in development; he is very strong in implementation.  I have witnessed Michael presenting to clinicians (end customers) as well as sales representatives.  He represents his company and product with the highest professionalism.

Michael has proven to me, he is very cerebral with great analytical skills.  He stays on task incredibly well.  He works diligently to not only meet timelines, but exceed them.  Michael presently wears many hats and has a wonderful skill to switch between them.  He knows his audience and can speak to the level of that audience.

I truly enjoy working with Michael and give my highest endorsement. 

-Channel Partner Rep

 

______________________________________________________________________________________________________

I was initially impressed with Michael Mobus and CG with their enthusiasm, communication skills and professional demeanor when I came to work for Clinician Group as an Independent Sales Manager. During this time I worked closely with Michael on many large projects and he consistently demonstrated all of these qualities and more.

Michael and Clinician Group are reliable, dedicated and driven to succeed. Michael displays a talent for understanding and solving any complex situations with an enthusiasm and professional demeanor rivaled by few. Michael is the Project Manager for Clinician Group and so much more. 

Some of Michael’s particular skills which are invaluable to me are Michael's team player attitude, enthusiastic embrace of change, ability to work with minimal supervision and unwavering commitment to exceeding customer and office expectations. I regularly received unsolicited praise from customers and Independent Representatives for whom I manage, commending Michael’s and Clinician Group's outstanding level of service, professionalism, follow-through and knowledge.

Organized and diligent, Michael quickly learned technology systems and software that were unfamiliar to him. Clinician Group has partnered with other developers to bring together a one of a kind program package that clients could utilize and he was the first one to learn their systems inside and out. He quickly became our resident know-it-all to my Independent Reps and Clients.

Michael is a hardworking, top-performing professional. He has my highest recommendationand and so does the entire Clinician Group staff who are dedicated to my success and the success of my reps and clients.

A few individuals who are disgruntled should not ruin the name of the individuals at Clinician Group. They have always exceeded my expectations and have always gone above and beyond to ensure my clients are successful. 

- Independent Sales Manager

 

Ancillary Medical Solutions as you are known as:

Your accounts owe Clinician Group over $3,000 in UN paid invoices and yet you want to be paid commissions on those accounts. (Your total commission is not even over $1,000.00) You have multiple reps that in turn have no faith in your organization and have contacted us directly. You have multiple reps who over promised, not Clinician Group, and when we could not deliver on something you over promised and that we do not offer you blamed us. Your reps, not your owners emailed us with issues and demanded we make contract changes to better suit your clients and yourselves. Your reps assumed that after they over promised we would remedy the issue. WE have tried to find solutions to help both sides but you allowed your reps to rule your company and you have taken no responsibility in your reps over selling our product to an extent we could not deliver. WE provide exactly what we say. Many times your reps sent in contracts with certain terms and conditions removed or crossed out as if your company and reps have the authority to make changes to our contracts. You added terms that were not a part of items we offered and yet you still over sold. When we explained to reps that is not possible their excuse was simply well that’s how we sold it so it needs to be that way! You represented a product and tried to assume you owned the rights to the contracts and the product. 

You have one particular rep that called our Development Manager and asked to solve a client issues (roughly 2 weeks ago) He called the doctor and discussed the issue and solved the problem with the client. He and the doctor were able to make a new addendum to solve the issue and your rep tried to take full credit and demanded commissions when all she did was ask us to make a call. Our product development manager was the individual who spent after hours on the phone coming up with a plan that would suit the doctor’s needs and to this day are still testing. Your rep stated "I will forgo my commission to help this client" and as it turns out she was simply bluffing. The account to this rep is not worth much in commissions and testing which is why they stated she would forgo the small commission. Yet here we are and you are stating we fail to pay on our commissions to reps.

You have many clients who have yet to return their device after you went around bashing clinician group to them breaching our contract and telling them to stop running tests. Why would Clinician Group pay commissions to an organization whose clients they brought on board have failed to pay even their iPad lease in the past few months based on your word to have them not pay and stop testing? You want commissions on money not yet collected as their balance is overdue and as to which is being sent to collections for a fraction of the amount. You have told your clients well if they won’t pay me on unpaid invoices then perhaps you shouldn’t run tests. You have gone out of your way to speak with many other clients and reps slurring misinformation about Clinician Group. You have accepted no responsibility in your inability to follow our materials and have over promised on our product, over sold on items and solutions that we don’t have in the contracts for these clients. 

You have named individuals just to name them online. 

Tony Gant - Who never even dealt with your company for more than an email or a brief call with a rep. He handles his own accounts and is an independent sales rep within the organization.

Cathy Keil - who handled the marketing materials and trainings and who has taken a new job in a different state and has not been a part of our organization since May.

Michael Mobus - Who handles IT, client trainings, handles marketing materials and assists with larger accounts for product knowledge.

Zach Cargnino - who has on many occasions tried to help you solve problems and has asked your company for direct help in trying to get the bills paid. Has spent countless hours trying to find financial solutions that suit both you and your clients you brought us.

Julie Ann - who simply handles rep trainings, assists on contracts when needed and helps answer rep questions.

Gary - Who handles National Sales Reps and holds weekly webinars for rep groups and will assist in large rep group trainings and will assist in closing a deal if and when needed.

You have simply named the individuals you can think of. The individuals who have simply tried to help you. We have honored our contracts and that is why even now the clients you specifically told to stop testing, keep the device and do not pay have lost their disputes. You have soured your relationships with doctors by over selling and over promising to make any sale possible not CG.

We explained to you that you cannot just change our contracts to better suit yourselves. In our trainings we explain to your clients all the details they need and provide training videos, billing webinar videos, billing webinars, one on one support and assistance with their EOB’s. When they do send them in for us to review we take action but your clients have failed to complete this task so that we may assist them further. Again we asked for your organizations support and received none. You sign a contract go out an over sell and leave the vendor hanging out to dry.

We provided a reimbursement guide to help your clients. We provide webinars for your clients and have even presented to large groups on your behalf even though as part of your agreement you are supposed to provide the potential client with this information. We provide dashboard with materials and videos and our team has gone out of their way to try and support your reps and many others at no cost to you period. WE have done countless sales support calls and never have we ever stated there was a few for this service WE provided you with backend support and all the documents needed to understand our product. Your responsibility seems to have ended when your company signed the contract.

Contract changes and demands to meet your over sold sales pitch was never in the contracts. You failed to take the additional time to go over the documents and materials provided to you and yet we still tried to find ways to help solve those issues.

Your organization is paid as a whole and your contract was to pay YOUR reps from that point DIRECTLY. We do not pay your reps as your organization (AMS) was to be paid and you would distribute payment per your request because you did not want your reps to know how much you were paying them in commissions compared to what we pay our reps directly. You stated it was better for the organization as a whole to run the contract this way and your organization would handle the payments. Your reps have contacted us directly trying to get paid behind your companies back as you have failed to present them with any payment of past commissions from payments received.

Your current accounts are negative in balance and you have slurred enough mud to your other clients that they followed your lead blindly. You have brought us an entire four active accounts and you make it seem as though you presented us with some large amount of clients running hundreds of thousands in fees. This is simply not the case and your shady tactics of going to our other vendors trying to get them to cancel any contracts simply shows the childish nature of your business practices. We spent countless hours assisting your reps in potential client meetings. We spent countless hours in trainings only to have you turn away from the responsibility of to your clients and to us as the vendor of these products.

You have since found another vendor for your Depression screening in a company that provides your clients with testing that is free online.

Our system is proprietary and yet you claim that you provide only the best solutions for your clients. Your new vendor thoughtswift provides your clients at a $20 fee, tests that are available online for free. They simply bunched them together in a simply report with a simple UI.

GAD-7  - free http://psychcentral.com/quizzes/anxiety_test.htm

PHQ-9 – free http://www.actionondepression.org/information/depression/depression-self-test

ORT – free - http://www.opioidrisk.com/node/887

ASRS – free - https://psychology-tools.com/adult-adhd-self-report-scale/

AUDIT – free - http://www.healthyplace.com/psychological-tests/audit-alcohol-screening-test/

Potential clients and reps should beware of this wolf (AMS or Ancillary Medical Solutions ancillarymedsolutions.com/_  as they have received payment in the past and never paid their reps per their contract. Now they sell subpar products at the same cost as a custom solution that we provide to clients and state it’s the best product out there. At any given time their clients can simply go online take this test and not be charged for something that is already provided for free.

Our solutions are 100% custom and proprietary and you cannot just go online and take them for free. They have taken hundreds of hours to develop and hundreds if not thousands of hours to test and bring live to the end user. We have hundreds in hours for trainings and marketing materials that we provided to this and many other groups at no cost. There are few companies out there who invest so much and ask so little in return.

Anyone can put anything on the internet. And the main issue that comes to light is simply this, YOU did not follow our contract and in the end when we asked you for help in collecting monies owed on clients you brought to us you failed to even attempt to remedy any issues on a mutual basis.

BELOW YOU WILL FIND SOME SOLUTIONS WE HAVE OFFERED NUMEROUS TIMES TO AMS FOR THEIR CLIENTS AND AMS FAILED TO EVEN RESPOND WITH ANYTHING SHORT OF UNPROFESSIONAL SLURS AND OTHER DIGS AT OUR COMPANY. WE HAVE ON SO MANY OCCASSIONS TRIED TO FIND SOLUTIONS THAT BENEFIT BOTH PARTIES AND HAVE TRIED TO DEAL WITH THEM DIRECTLY ONLY TO HAVE THEM TAKE NO RESPONISBILITY IN HELPING THEIR CLIENTS. PLEASE BEWARE OF MICAHEL BERG AND AMS. THEY WILL STOP AT NOTHING TO SLUR HATEFUL RACIAL SLURS AND RUN YOUR COMPANY INTO THE GROUND. MULTIPLE REPORTS FROM THEM GOES TO SHOW YOU DESPERATION OF A COMPANY.

LOOK AT THE DATE JUNE 10^TH OF THE LETTER VS THE DATE OF THIS RIP OFF REPORT. AGAIN WE HAVE TAKEN STEPS TO HELP THEY REFUSED TO TAKE THAT LETTER AND COUNTER WITH ANYTHING THAT MAY BE MORE BENEFICIAL OR EVEN ATTEMPTED TO RESPOND WITH INTELECTUAL RESPONSES TO HELP PROBLEM SOLVE CLIENT ISSUES. RUNAWAY FROM THIS GROUP AND DO NOT SIGN WITH THEM. THEY OFFER THEIR REPS 25% OF WHAT THEY ARE PAID FROM A VENDOR AND SIT BACK TO REAP THE REWARDS AND THE CASH.

Clinician Group

3240 Levis Commons Blvd.

Perrysburg, OH 43551

Michael Berg

Ancillary Medical Solutions

6/10.2015

 

Michael,

Below, Clinician Group “CG” will outline the issues that need to be resolved with response and solutions where applicable.

On Tuesday May 26^th 2015 at 8:52 am Anthony Largie wrote in regards to Dr. ............. and discussed some leasing issues and Anthony Largie and Keyanna reached out to Navitas a third party vendor separate from CG. They were attempting to cancel the lease of the iPad and wrote the following:

“In effort to resolve one of the ongoing issues of Dr. .............'s IPad lease agreement, Keyanna and I reached out to Navitus. We were directed to a Mike Sica, north region sales manager at Navitas Lease Corp. In an attempts to obtain information re: monthly charges being billed outside of the charges coming from CG and how to cancel the agreement without negative credit implications to the doctor. We explained the situation in detail concerning discrepancies in what the doctor agreed to initially based on AMS terms and what he is now bound to in the contract lease currently being enforced.  The following are some of the key points of that discussion:

 

1) Dr. ............. signed the ipad lease program in October of  2014 during which he was entitled to a 30 day trail period. For reasons unknown there was a delay after submitting his AMS/CG paperwork in shipping of the Ipads. This caused the DR to receive the Ipads late in January 2015.  This in turn caused the doctor to fall outside of the time the trail period he is entitled to. Mr. Sica informed us Navitus did not receive paperwork (from this 4th party not even CG) or a confirmation of the order for the Ipads until February 2015. We have been challenging this lease for several week before that. Unclear as to why a lease was even pursued at that point.

 

2) Navitas was instructed send all pertinent information and correspondence to Keyanna and I rather than directly to the doctor. This was so we can insure he receives and understands the material. Neither Navitas nor Clinician Group honored the request to send all information to us which caused the doctor's office staff to become confused as to what they were receiving.  And has possibly allowed for another company to present a lease to the doctor as if it was coming from AMS and its partnership with CG.  This lease does not meet those terms and neither Keyanna nor I authorized this. More importantly, the doctor believed we were aware of the terms and were in line with what we initially presented to him. This has tainted our business relationship with the doctor.

 

3) Mike Sica at Navitas also informed Keyanna and I the vendor supplying the the Ipads to Dr. ............. is not Clinician Group nor is it Navitus. Navitus seems to be the funding the agreement to either 4th p fourth party vendor who we were unaware of or CG. This 4th party Total Solutions, which was the name given by Mike Sica is not company either Keyanna or I am aware of.

 

4) CG initially offered a buyback program.  Requesting they buy back the lease now and present corrected invoiced for the time he has utilized the program. Mr. Sica stated the only way to get the doctor out of the lease agreement is for him to pay off the account which would cost the doctor @ $1800.00.  These are not the terms we presented. The program was to in effect be net zero and generate income. The practice did their due diligence in following up with CG about the terms we presented.  Clinician Group assured NY Multi Medical of the terms and the profitability of the program more importantly they offered customer support and a trail period.

 

Ultimately it seems Dr. ............., MD of NY Multi Medical has been subjected to a bait and switch as it pertains to his IPad lease and invoiced charges. None of the concessions made in the contract to which he agreed have been upheld. With this in mind we think the only amicable solution to this problem is to allow the doctor to extricate himself from the contract with no financial recourse to him or blemish to his credit standing.”

 

RESPONSE:

 

1. Dr. ............. signed an order form in October of 2014 and not a lease. “Entitled to a 30day trial period? Clinician Group holds the right to cancel any trial period without notice. Due to iPad inventory shortages and AMS sought a commission for the lease of the iPad; CG went through a third party vendor, Navitas. The paperwork was sent to Dr. ............. for signature and Navitas sent out the iPad. The delay was not in submission by CG as we sent the order form to Navitas, but was that of Dr. ............. refusing to sign the change of address on the lease paperwork as he stated the address was wrong. After multiple attempts by Navitas to have the Dr. Sign the updated paperwork and after he had already signed for the iPad, Navitas was unable to obtain the paperwork in a timely manner.  Dr. ............. continually refused to sign the lease and refused to send back the iPad after multiple requests by Navitas. Dr. .............s office stated they never received the iPad when in fact the office had.  As far as not receiving the paperwork until February, this was due to Dr. ............. refusing to send back the paperwork stated as an address error which was changed and sent back to the Dr. for signature. It was then signed and sent to Navitas in February which is why Mr. Sica who was not directly involved in this manner was unaware of paperwork not received until February.

 

1. Navitas Lease has no obligation to send a third party representative who has no rights to even see their lease paperwork or financial data of a Navitas lease client. The audacity to think otherwise is ridiculous and self entitled. If the office staff be.............e confused then they did not read the lease paperwork where all terms where laid out. Anyone who signs a lease without reading the terms is at fault as it is their responsibility to read the contract and leasing paperwork before signing. It is not an excuse that would hold up in any contract dispute. An AMS representative has no right in any authorization form when it comes to CG or its affiliates. AMS is not the parent company, it is not an AMS product, it is a CG product which AMS and its organizations /affiliates have no rights to change, alter or remove any terms for which we operate. AMS represents CG not the other way around.

 

1. AMS has no rights under any agreement that CG must disclose internal operations or decisions to any affiliate company. Total Solutions was simply where the physical iPad .............e from and the payment to them .............e from Navitas and CG. Navitas funded the iPads so that AMS would receive a commission on the transaction as requested to make a sale.

 

1. The buyback program is in place for the end of the lease terms as a way to purchase back at market value the iPad. As technology changes the clients will have access to those new technologies. A way to sell back a dated product and purchase something newer offered from the Apple line of tablets.  The terms of lease as not presented by AMS are not the responsibility of CG to ensure you presented them as such. It is the responsibility of AMS to ensure they hold their reps to the highest professionalism and ensure they are trained.

EXAMPLE OF NET ZERO IPAD PROGRAM:

 

A $69 charge by leasing company for iPad, CG issues a credit to the client account in the exact amount of $69, thus making it a net zero iPad programs.  This was not a complicated program to understand and sell.

 

The practice did not do their due diligence, they did not check with third party insurance on billing policies nor did they follow those policies. During training we explicitly told the office to be sure they run the codes and follow all guidelines set forth by the insurance companies, which to this day has not been done. We never assure in writing any profitability only that the program has the ability to generate income if the guidelines are followed by the practice. Customer support has been offered and after numerous “denials” with no EOB’s that were billed correctly and Dr. ............. continued to run tests and use the program. Even after the Dr. said I want nothing to do with this program and I want it canceled, he continued to run tests for a few months.

 

Ultimately the bait and switch comes from AMS not understanding the program and how the iPad credits work. AMS presented the client with a false sense of profitability and sold the doctor on terms CG never set. The “We will fight for you if there is a denial” has never ever been verbally neither made nor put into writing. We state that if you have denials we will take a look and gather information but in no way shape or form in any term have we made a guarantee to this performance, another over sell by a salesperson. And now that you over sold the program you want CG to take the blame and write blank checks to solve these issues that are not those of CG.

 

SOLUTIONS:

 

Dr. ............. can cancel his contract with CG at anytime. In terms of the iPad lease, since we are not the holder of said lease, a copy of that lease must be provided to CG so that we can discuss with Navitas buyout terms. The monies paid to Navitas for the buyout of Dr. .............s iPad will come directly from AMS commissions owed and future commissions until that balance is met at a net zero balance.

 

The iPad will then become CG property and will need to be returned to CG within 5 business days of said buyout in the original box with all original documentation; free and clear of all personal data, emails or other and without a pass code security. If failure to do so, this buyout will become void and payment will be stopped at which time the doctor will continue to be responsible for the lease payments.

 

Scheduling a meeting with CG biller; as we have already stated in multiple emails, our biller lives in Houston where the flooding destroyed many communities including hers. She is not currently available as they try and rebuild what they have lost.

 

Instructions to return the iPad have been made above in the event CG decides to buy out the lease of Dr. ............. from Navitas.

 

Dr. ............. who is with ............. Care Medical wants a $32.00 credit that we feel is unwarranted. Please see below as we have already addressed this issue as well, yet it keeps being brought up:

 

EMAIL:

Keyanna,

We have received your request for a refund of $32.00 to Dr. ............. at .............Care.  After review of the information, we don’t feel anything is due.  In an email to you from Cathy Keil on March 16, she addresses the $49 iPad set up fee and that we were not able to waive it.  The testing cost was reduced to $15 for the March invoice as was discussed in the email on March 16.  Reducing the February invoice to $15 was never discussed or agreed upon.  The 5 demo credits were extended to them in their March invoice.  The agreement .............Care signed does not indicate any monthly credits.  I am uncertain as to where the 10 monthly credits .............e from.  We typically provide 5 demo credits during the first month for clients to use after training to get to know the system.  The extension of the 5 demo credits was done to assist and is noted in the email as well.  The body of that email is as follows:

Hi Keyanna,

Here is what we can do for them. In February, they ran 13 tests and received a credit for 5 tests as well as an iPad credit of $138.00. Their total bill after credits was $22.00.

So far in March, they have run 28 tests. We will provide the $138.00 iPad credit which now covers the $276.00 they were charged for first & last month for iPads. In addition, they will receive the 5 test credit. We will then only invoice them for 23 tests and will reduce the cost per test to $15.00 per test for a total due of $207.00.

We cannot waive the $49.00 set up fee for the iPads as that has already been processed. We have a call in now to see if we can stop shipment of the iPads but not sure if we have caught it on time. If not, simply refuse the delivery as you mentioned previously.

I hope that you and .............Care find this resolution satisfactory. Let me know if you have any questions.

Have a great evening!

 

 

COMMISSIONS OWED:

 

AMS has an account Medical Centers of Arizona that CG has reduced test cost per AMS and CG has attempted to collect their outstanding balance. Once the bill is collected in full a commission check can be issued on this account. If a buyout agreement is met with Dr. ............., the commissions from this account will be used against such monies paid to buyout Dr. .............s iPad Lease from Navitas. If the buyout is made on the lease for Dr. ............. past commissions paid will be void and will also be used against future and owed commissions.

 

PROFESSIONALISM:

 

Moving forward, any further threats or racial slurs used against CG and or any of its affiliates or employees will be taken as such as a threat of violence and will be presented to the appropriate authorities. Threats to come to our office and make trouble or threats there will be trouble, any further racial slurs and any further attempt to gain the appearance of any affiliate or employee to do bodily harm as stated by your organization via multiple phone calls  will head the same action.

 

If this type of behavior continues a restraining order will also be sought against AMS and its employees and full termination of the contract between AMS and CG will commence.

 

Any attempt to discredit CG to current or future clients will be met with the most severe penalty allowed under law and will be met with civil and judicial action.

 

RECAP:

 

CG will buyout Dr. ............. iPad Lease if the following is met:

• Lease documents sent to CG
• Buyout price is taken from commissions owed and future commissions from AMS

 

............. Care refund will NOT be made if as no refund is due:

 

Sincerely,

Clinician Group