- Report: #1419031
Complaint Review: clubtac.com -
Reported By:
Edward -
Van Buren, Arkansas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
clubtac.com
United States
Phone:
1-844-925-8282
Web:
www.clubtac.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
clubtac.com They promised a cancellation and refund after complaining about their billing practice and did not cancel my order or refund my money.
I received an advertisement for clubtac, an online retailer of tactical gear which promised more gear per month then the price they sold for. They had an 8.95 trial offer with a monthly fee of 59.00 if you continued to receive their monthly shipment of gear. Instantly on the day I signed up they billed my account 67.95, both the trial fee and the monthly fee. I called them within one hour of them billing me and cancelled my order because I expected them to at least let me see what I got in my trial before billing me for the next month. I was told my account was cancelled and I would receive my refund in one to three business days. Instead 2 days later I received a shipping confirmation from them! I called and cancelled my account a second time and then filed an FTC complaint against them. I live on a fixed income and they claimed their billing policy was disclosed in their terms and conditions. Ok my mistake, yet then they lied about cancelling the order and proceeded to ship it anyway. This caused my checking to overdraft. I had already discussed with my bank that I approved the 8.95 fee but not the 59.00 on the day of trial purchase and my bank had agreed to return the 30.00 overdraft fee if the purchase was refunded. I told the customer service representative I was disabled/ retired veteran trying to survive on a fixed income when he promised my purchase would be refunded. I will never do business with them again nor anyone else who promotes them. They had the opportunity to correct this and chose to take the money instead.
Afterwards an internet search of complaints against them found repeated complaints of similar practices with the BBB. I also then filed an FTC COMPLAINT. Now I am exercising my right to disclose their practice to the world. All they had to do was refund and cancel my order.
