Complaint Review: CNAC & JDByrider - Indianapolis Indiana

Charged me 3x what the vehicle is worth, didn't disclose that it was inolved in a collision in 2002. Had numerous mechanical problems that were never fixed! Now they're demanding even more money from me and harrassing my friends and family, but the van is now totalled, I have made over $4000 in payments to them (on a van that's worth $2500) and my insurance company paid them $3000.

My sad story:

My name is Julie Teeter and I financed a 1997 Dodge Caravan from JD Byrider/CNAC in 2004. I had numerous problems with the underbody (ball joints, steering column, rotors and springs) from the beginning, including some engine problems (transmission, water pump, air conditioning unit and a bad oil leak) that came a few months down the road. When I asked CNAC what I should do about these problems, they told me to bring it in to the on-site body shop, but the work would have to be paid in full before I could drive off with it. It seemed unfair that a finance company wouldn't work with me in payments on damages this vehicle obviously had before, their partner in crime, JD Byrider sold it to me, so I took it elsewhere.

I was told by numerous sources what a fool I was for paying over $8,000 on a vehicle that was probably purchased at some auction for $2,500, but I realized that my poor credit's to blame on that and CNAC can't help it that they have the uncanny ability to take someone's misfortune and limited resources and penalize them with astronomical prices for their services.

So I dealt with my fool branding and paid my dues for several months until I encountered a crisis. My brother passed at only 35 and left me devastated. My family had to join together to come up the money to bury him and I missed a payment. Mr. Holly called me the day of his showing wanting to know where his money was and I told him of the event. He didn't care about that, or the fact that I was crying, he only wanted to know when I would have my payment in. He went even further to tell me how wrong it was for me not to call them to let them know I'd be late. Well excuse my unforeseen circumstances Mr. Holly.

A few more weeks passed and I was having financial hardship again, so I called Mr. Holly, like he asked me to, and told him that I would need to make a double payment that next week. His response was Sure. Why don't you drop the vehicle off to us until you can make that payment. Now what sense would that make to give CNAC my only means of transportation when they're obviously preventing me from ever having the means to get to my job so that I can make that double payment. It got so ugly that Mr. Holly even informed me that they had a tracking device in my van and that he would come and find it. I WAS ONLY 3 DAYS LATE ON MY PAYMENT!!!

From there out, I thought of CNAC as nothing more than a heartless, bloodsucking corporate entity that takes advantage of the misfortunate, and has no desire to work with me at all, so why even bother trying to rationalize with them? Whenever I had a short week after that point, I simply waited until I had the money (delivering it to them in someone else's car, of course). I was too afraid that if I called to work something out, they would tell me again to return the car. They don't care. They only want to see my $$.

Sometime down the line my account was taken over by Chuck, who was very nice and more willing to work with me. But he too had to abide by CNAC's cold policies and I recognized that. I was more willing to just call my payments in from that point so that I could deal directly with him and not worry about stopping by.

My life was disrupted again this past February with the first snow. I was coming back from visiting my 4 year old son in the hospital with pneumonia, when I slid of the exit ramp and crashed into a ditch, where I sat in the cold for 2 hours before help arrived, and was told that my car was totaled. Unable to think, I recalled that I was paid 2 weeks in advance with CNAC, so that bought me a little time.

Worried about how much I still owed on the van and how much the insurance company would pay, I decided to do some research on bluebook pricing, etc. when I came across a lovely company called Carfax. By simply paying $10 and typing my vehicle's VIN # in, I could access its entire history. I learned many dirty little secrets about this van's history, including a couple of recalls, how it originated as a government vehicle in Canada before swirling the streets of New York for several months and COLLIDING with another vehicle in 2002. (I wonder where all of my engine and underbody problems came from?) Then it chirped on its way to the Midwest, where it was picked up by JDByraper (I mean Byrider) and sold to very unsuspecting ME for an outrageous price!

So, the end result is that I have paid over $4000 on a LEMON and my insurance company has paid you $3000 more for this piece of crap! That's almost 3 times what its worth, and I refuse to pay a penny more! Not to mention my insurance company has given you its total loss value. That's more than enough in payment to satisfy CNAC for at least a year! But they're still harrassing me and my elderly parents (calling them everyday), demanding more money from me!

Julie

Indianapolis, Indiana
U.S.A.

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