Laker Girl
Los Angeles,#2General Comment
Tue, December 01, 2009
Sending to the "proper" channels does nothing. This EXACT thing happened to me when I purchased very expensive Laker Final tickets. Your company has done NOTHING to help me recoup my PROMISED refund from your broker Prestige Entertainment. Your company has NO follow threw with refunds. Your company only cares about COLLECTING money from your clients. You wash your hands when we need to fight for our refund.
Laker Girl
Los Angeles,#3General Comment
Tue, December 01, 2009
I, too, was given this run around from Coast-to-Coast. In June, I purchased $1300 for two Laker Final tickets. I called them to confirm that if Finals did not go to last game I would be refunded. When I called after Lakers won, Coast-to-Coast said they could not handle this and passed me off to the broker Prestige Entertainment. Prestige refused to give back my money AND has closed their banking accounting so my credit card company could not recoup money. SOMETHING HAS GOT TO BE DONE TO STOP THIS UNLAWFUL BUSINESS PRACTICE.
Amy at CTC
Texas,#4
Thu, August 13, 2009
I wish I'd seen this post last year when it was first posted, because if there is any broker that we deal with who hung up on a customer and told them to "eat it" we would absolutely like to know that! Clearly that's not a good way to do business.
That said - regarding your second point, we do actually notify customers *before* their purchase is made that we don't actually handle the charge itself. Underneath the area where your payment info is entered, but ABOVE the "confirm" button (so it can't be missed by not scrolling down far enough), it states:
"CoastToCoastTickets.com acts as an intermediary between buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers."
Again, I'm very sorry you had such a negative experience, and if you still have the broker's info, feel free to email me so I can make sure it's been seen by the proper channels.