- Report: #1477122
Complaint Review: COASTAL COMMUNITY BANK partner with ASPIRATION ONLINE BANKING - California Marina Del Ray
Reported By:
Carri -
Robbinsdale, Minnesota, United States
Submitted:
Updated:
-
Author Confirmed
Why?
COASTAL COMMUNITY BANK partner with ASPIRATION ONLINE BANKING
4551 Glenco Avenue California, 90292 Marina Del Ray, United States
Phone:
18006388529
Web:
aSPIRATION.COM
Categories:
Business Rating:
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COASTAL COMMUNITY BANK partner with ASPIRATION ONLINE BANKING Aspiration online banking has blocked me from my accounts. California Marina Del Ray
I was looking for an online bank and maybe i should have looked in to the BBB first as i do see that the same complaint i have is just about the same as other consumer as this company is a securities and brokerage which partners with Coastal Community Bank.
i had a successful transfer of $10.000 dollars into Aspiration bank (which says their not a bank after funds were deposited) $5000 on a spend account and $5000 on a save account . i have a student account i had to link up with Aspiration and they werent authorizated to take any monies except $10,00 but went back and took $13,00 therefore putting me in the hole when i sent an E-mail about this they put a block on my login and blocked the debit card that i havent even had a chance to activate yet.there was no reason for them to even discuss my funds in my accounts as that had nothing to do with the E-mail i sent
They took money from me and i wasent okay with that then to block the debit and login i have no access to my funds and have requested that my account be closed and my funds returned to me in a cashiers check or transfered to my account at TCF where i know my money will be safe butthey have ignored me and told me i needed to send in a copy of my state issued ID and a copy of my bank statement which i did on March 31 2019 there was to be a 5 day investagation and to date I avent heard anthing from them how can they just take (STEAL) my money an get away with this i have called and will be filing more complaints with governing offices.
3 Updates & Rebuttals
Carri
Robbinsdale,Minnesota,
United States
Today is now Easter Sunday April 21, 2019 what part of release my money do they not understand/
#2Author of original report
Mon, April 22, 2019
I see I will have to go to the govt. side and let them know what's going on as I see I'm not the only one that has issues with this company as I read on I need to reach out to them I have been reaching out for the past 3 weeks and still nothing all your trying to do is pacify me and I'm done with this crap I had missed my grandaughters residual due to this ship and my birthday as you continue to let my funds be in a place that is what was read not a bank then what the hell is the problem in releasing my money?
you continue with the same rebuttal and you're not saying anything your misleading consumers and i will take this up with the FTC tomorrow morning as I have business with our funds that your holding hostage and what for cause I spoke up and Claire had no business assuming I didn't know that I had those finds don know where she got that idea cause I sure didn't tell her anything and it wasn't any of her business to tell me anything or assume as she has.
the gentleman that I spoke to last said he was going to send me the link to resubmit but he never did. I found it myself. just release my funds.
Carri
Robbinsdale,Minnesota,
United States
I HAVE 21 PAGES BANKING WHO'S WAY ? WE SHOULD NEVER HAVE TO WAIT ON MY MONEY.
#3Author of original report
Sun, April 21, 2019
Are you serious reach out to Aspiration (whom) I have sent over 25 E-mails and spoke to nine support staff and none knowing what's going on but quick to send me more unnecessary s**t I have been dealing with this since March 9th, 2019. we still don't have our funds nor has it been transferred to my account in Minnesota at TCF as I look at a print out that states from an employee from Aspiration it states name not submitted due to embarrassment states that on March 27, 2019
"I do show that you do have funds that successfully transferred from W.F".. me-yeah $5000 on spend and $5000 on save . then had the nerve to say she's sorry that I'm having so many difficulties.? The reason that's happening is due to the incompetent people dealing with my account when you really need to assign a contact person I'm tired of re-hashing the a*s-backward issue that I'm having with you releasing our funds.
This is not a security issue it's that you never thought to get customers information beforehand but it was ok to link my student banking institution to Aspiration and then and only when I realized that I was -negative yes in the hole and I sure didn't authorize any payout except the $10,00 initially why did you go take $13.00 for what ?
nobody can tell me so again when I expressed my disbelief in an E-mail, of course, I was then locked and blocked from my account and the debit card in my possession I hadn't even activated but calling says that the card numbers are not recognized just like my login I haven't been able to login either so for the second waste of time the requested items were resubmitted so now I have to wait for another 10 days for what it was requested that our funds be transferred to the TCF all required information needed was sent to Aspiration they have account and routing so what's the problem. And once again read the small print it states Aspiration is not a BANK.
Matt
Marina Del Rey,California,
United States
Response
#4UPDATE Employee
Sat, April 20, 2019
First off, we are so sorry to hear about your experience! We can assure you we will get to the bottom of this confusion. Although we cannot be entirely sure, it sounds like your account went through a temporary lock due to a security issue. We understand that it can be a frustrating wait to hear from the review team and we've improved our methods to be able to provide updates more quickly. If you haven't reached out in the last few days, please call us at 800) 683-8529 and an agent will make sure this is taken care of. Thanks!
