- Report: #1396680
Complaint Review: Coastal Moving Group - West Palm Beach Florida
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Coastal Moving Group
1750 N. Florida Mango Rd. Ste 106 West Palm Beach, 33409 Florida, USA
Phone:
844-610-4964
Web:
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Coastal Moving Group DO NOT USE, ONLY A BROKER THAT WILL TAKE YOUR MONEY TO MAKE A PHONE CALL West Palm Beach Florida
I contracted with Coastal Moving Group to arrange a move to North Carolina from New Jersey. Little did I know that they are only a broker. I paid them $593 to literally make a phone call to a moving company (see Out of State Movers report).
They estimated by cargo's cubic feet and told me that I was way within the 300 cubic foot minimum at 242 cubic ft. When the movers came and loaded my belongings onto the truck I was charged for 400 cubic feet. The estimate I got from Coastal included more than what was actually shipped. Coastal's contract stated the packing materials were included in the price but I was charged for them anyway. I was able to get a $24 credit for the tape.
The cargo was picked up on Thrusday to be delivered the following Thursday. From the time the cargo was picked until the day before it was delivered I was on the phone with Coastal and the actual movers. Coastal would hear my concerns and promised to get to the bottom of it but never returned my calls. I would always have to call back. Or, they would put me on hold and never come back. I was told that they were in contact with the movers but the movers would tell me that they hadn't heard from them.
A one point I was confused as to which contract I was obligated to honor as they were both different. My belongings were held hostage until I paid up.
Coastal Moving Group just takes your money, makes that phone call and washes their hands of you. Once your cargo is loaded onto that truck you are screwed. Pay up or else.
